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- Tasks: Lead and manage projects to ensure smooth daily operations in patient discharge.
- Company: Join East Kent Hospitals, a pioneering trust dedicated to transforming healthcare for 695,000 people.
- Benefits: Enjoy flexible working options and a supportive environment for work/life balance.
- Why this job: Be part of a compassionate team delivering first-class patient care and driving healthcare innovation.
- Qualifications: GCSE Grades A-C required; management experience and computer literacy preferred.
- Other info: Opportunities for professional development and support for skilled worker sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job summary
An exciting opportunity has arisen for a Discharge Operations Manager within General & Specialist Medicine, based at the William Harvey Hospital in Ashford, to lead, motivate and manage the various projects within GSM and to ensure our service runs smoothly on a day to day basis.
You will work with clinical and operational leads to provide high quality information which allows greater understanding of patient flows within the specialties and allows capacity to be managed more proactively in the services.
It is expected that the post holders will work collaboratively with other sites and Divisions to support the effective use of the Trust\’s capacity and ensure optimum patient flows through the hospitals.
We are a pioneering trust, on an exciting journey of healthcare transformation, innovation, and a strong team ethos. We are looking for positive leaders who want to help us deliver first-class patient care to a fascinating and complex population and be part of something special.
Main duties of the job
The post holder will be responsible for the provision of information on capacity and the flow of patients through the department, ensuring efficient utilisation of the designated clinical areas of the Division and with colleagues across the Trust and ensuring the patient pathway is managed in such a way that patients experience a service that is efficient and fluid
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is \’great healthcare from great people\’. Everything we do is guided by our values: \’People feel cared for, safe, respected and confident that we are making a difference\’.
We have a new way of working at East Kent Hospitals, called \’We care\’. It\’s about empowering frontline staff to lead improvements day-to-day. We\’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has produced COVID-19 vaccine communication materials.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust\’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information and opportunities.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in \’supporting documents\’.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in \’supporting documents\’.
Person Specification
Qualifications
Essential
- GCSE Grades A-C
Desirable
- Evidence of continued professional development
Management Experience
Essential
- Knowledge of management procedures & policies
- Computer literate including Word and Excel and use of software packages
- Excellent organisational and time management skills
- Ability to work on own initiative
- Understanding of patient flow and capacity management
- Understanding of NHS constitutional targets
Desirable
- At least 1 years management experience or equivalent
- Demonstrable ability to manage conflict, influence and negotiate.
- Experience working within an operational area in a complex, multi sited, multi-professional organization.
Person Specification
Qualifications
Essential
- GCSE Grades A-C
Desirable
- Evidence of continued professional development
Management Experience
Essential
- Knowledge of management procedures & policies
- Computer literate including Word and Excel and use of software packages
- Excellent organisational and time management skills
- Ability to work on own initiative
- Understanding of patient flow and capacity management
- Understanding of NHS constitutional targets
Desirable
- At least 1 years management experience or equivalent
- Demonstrable ability to manage conflict, influence and negotiate.
- Experience working within an operational area in a complex, multi sited, multi-professional organization.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
William Harvey Hospital
Kennington Road
Ashford
TN24 0LZ
Employer\’s website
#J-18808-Ljbffr
Deputy Discharge Operations Manager employer: East Kent Hospitals University NHS Foundation Trust
Contact Detail:
East Kent Hospitals University NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Discharge Operations Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and innovations in patient flow management within the NHS. Understanding current trends and issues will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals already working in discharge operations or similar roles. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed teams or projects. Highlighting your ability to motivate and lead will resonate well with the hiring managers.
✨Tip Number 4
Prepare thoughtful questions about the Trust's vision and the specific goals for the Discharge Operations Manager role. This shows your genuine interest in the position and helps you stand out as a proactive candidate.
We think you need these skills to ace Deputy Discharge Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Deputy Discharge Operations Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any management experience you have, particularly in healthcare or operational settings. Use specific examples to demonstrate your understanding of patient flow and capacity management.
Showcase Your Skills: Make sure to mention your organisational and time management skills, as well as your ability to work independently. Include any relevant software proficiency, especially with tools like Word and Excel, which are essential for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving patient care. Discuss how you can contribute to the Trust's vision of providing great healthcare and being part of their improvement journey.
How to prepare for a job interview at East Kent Hospitals University NHS Foundation Trust
✨Understand Patient Flow and Capacity Management
Make sure you have a solid grasp of patient flow and capacity management principles. Be prepared to discuss how you would apply these concepts in your role, as they are crucial for ensuring efficient service delivery.
✨Showcase Your Leadership Skills
As a Deputy Discharge Operations Manager, you'll need to lead and motivate teams. Prepare examples of how you've successfully managed projects or led teams in the past, highlighting your ability to inspire and drive positive change.
✨Familiarise Yourself with NHS Policies
Brush up on relevant NHS policies and procedures, especially those related to patient care and operational management. This knowledge will demonstrate your commitment to the role and your understanding of the healthcare environment.
✨Prepare for Conflict Management Scenarios
Given the nature of the role, be ready to discuss how you've handled conflicts or difficult situations in the past. Think of specific examples that showcase your negotiation skills and ability to influence outcomes positively.
