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For Companies At a Glance
- Tasks: Deliver excellent customer service at our sports centre and support various events.
- Company: Join the East Kent Colleges Group, an Ofsted Outstanding rated provider.
- Benefits: Enjoy generous annual leave, exclusive discounts, and professional development opportunities.
- Why this job: Be part of a close-knit team and make a real impact in your community.
- Qualifications: Enthusiastic, customer-focused individuals with great communication skills are welcome.
- Other info: Flexible hours, including evenings and weekends, with excellent career growth potential.
The predicted salary is between 10000 - 12000 £ per year.
About The Role
Are you an Enthusiastic, Organised Individual Ready to Deliver Excellent Customer Service Across the East Kent Colleges Group? If so, Join us as Recreational Assistant.
East Kent Colleges Group are seeking to appoint a Recreational Assistant to join our team at Canterbury. You will provide outstanding customer service across a wide array of services.
In your role you will be part of a close-knit team working for lettings and sports centre supporting various sports centre bookings, lettings, events and long term bookings.
Key Details
- Hours per week: 32 (flexible rota over 7 days including some weekends and evenings)
- Salary: £21,024
- Contract until: 31 July 2026
Benefits
Alongside our priority of excellent student experience, we also focus on our employees. Here are just some of our benefits when working for the East Kent Colleges Group:
- Generous Annual Leave – 24 days FTE per annum +5 days after 5 years
- Learning and Development Opportunities – 3-4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression-1 in 3 roles are filled internally
- Exclusive Discounts & Perks – Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes, on-site nursery
- Flexible Personal Leave – Time off for your child\’s first day at nursery or school, moving homes and for interviews
- Wellbeing and Health Support – Generous sick pay, counselling services, discounted gym membership at Canterbury College
- Culture and Recognition – Being part of Community Days an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net‑zero by 2030
- Competitive Pension Scheme – 18% employer contribution
About You
We are seeking to appoint an enthusiastic, customer-focused individual who takes pride in delivering a warm and welcoming experience. You will be approachable, confident and an excellent communicator, with experience in a highly guest-focused role and a genuine passion for great service.
This is a varied and people‑facing role where no two days are the same. You will thrive in a busy environment, enjoy supporting others, and be motivated by making a positive difference to every visitor’s experience.
You Will
- Deliver outstanding customer service to students, staff and visitors
- Be approachable, friendly and professional at all times
- Communicate confidently and effectively with a wide range of people
- Remain calm under pressure and adapt to changing demands
- Hold a First Aid qualification (or be willing to work towards one)
- Have an understanding of, or interest in, working within a college environment
- Take pride in creating a safe, supportive and welcoming space
No need to spend time updating your CV. Simply click Apply and complete our short application form. You can save your progress as you go, and we will review all applications and respond to every candidate after the closing date.
If you would like an informal chat about the role, or have any questions, please email jobs@ekcgroup.ac.uk.
About Us
Outstanding Ofsted Provider
East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.
Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.
As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self‑declaration, Enhanced DBS check and obtaining sufficient referencing.
It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.
If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.
Commitment to Equality, Diversity and Inclusion
East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.
We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.
Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.
We do not engage with agencies for permanent staff and have an in‑house recruitment team.
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Recreational Assistant employer: East Kent College
Contact Detail:
East Kent College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recreational Assistant
✨Tip Number 1
Get to know the company! Research East Kent Colleges Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and enthusiasm for the Recreational Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the EKC Group family!
We think you need these skills to ace Recreational Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and ready to contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you provided excellent customer service or worked in a team setting, as this is key for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at East Kent College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Recreational Assistant role. Familiarise yourself with the responsibilities, such as providing excellent customer service and supporting various sports centre bookings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think of specific situations where you went above and beyond for a guest or resolved a challenging issue. This will demonstrate your suitability for the role.
✨Be Ready for Flexibility Questions
Given the flexible working hours required for this position, be prepared to discuss your availability during the interview. Highlight your willingness to work evenings and weekends, and mention any previous experience you have with similar schedules. This shows that you're adaptable and ready to meet the demands of the job.
✨Emphasise Teamwork and Communication
As you'll be part of a close-knit team, it's essential to convey your ability to work well with others. Share examples of how you've collaborated with colleagues in the past and how you communicate effectively in a busy environment. This will reassure the interviewers that you can contribute positively to their team dynamic.
