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- Tasks: Support the Operations Manager with enrolments, exams, and customer queries.
- Company: Join East Kent Colleges Group, an Ofsted Outstanding rated education provider.
- Benefits: Enjoy competitive salary, holiday entitlement, and access to exclusive discounts.
- Why this job: Be part of a supportive team focused on student experience and community impact.
- Qualifications: Recent admin experience preferred; education sector experience is a bonus.
- Other info: Flexible working options and commitment to equality and diversity.
The predicted salary is between 24000 - 36000 £ per year.
Do you excel at customer service, are organised and a team player? Why not join our team of Operations Assistants within EKC Training? As an Operations Assistant, you will support the Operations Manager in providing an effective, efficient, and comprehensive service. This includes supporting face-to-face enrolment sessions and exams, answering telephone calls, emails, and queries from learners, employers, and staff using relevant software to maintain accurate records.
Benefits
- Competitive salary and holiday entitlement
- Access to online discounts via our Rewards Scheme (including restaurants, groceries, retail, gyms, holidays)
- Cycle to work, car leasing, and tech purchasing schemes
- Generous pension scheme with 18% employer contribution
- Part of a company committed to Eco-Sustainability and being Net-Zero
- Time off for your child's first day at school, moving home, and interviews
- My 10 Days initiative - bid for up to 10 days off to pursue voluntary work
- Participation in Community Days and Annual Staff Celebration Day
About You
We are seeking a highly organised and efficient individual with strong administrative and funding-related skills to join our team.
Relevant Experience
- Recent experience in administration or funding-related roles
- Experience in the education sector is an advantage
Key Skills
- Ability to manage competing priorities and meet tight deadlines
- Strong organisational and communication skills
- Adaptability in a fast-paced environment
No need to spend time updating your CV—just click apply and complete our short application form. You can save your progress, and we will review all applications and contact candidates after the closing date.
If you're interested in an informal chat or have questions, please email us at jobs@ekcgroup.ac.uk.
About Us
East Kent Colleges Group is an Ofsted Outstanding rated provider. We are proud to be the first General Further Education college organisation in the country to receive the Outstanding grade across all strands under the new Ofsted inspection framework. Our colleagues place students and communities at the heart of everything we do, as reflected in our 'Strong' skills grading by Ofsted.
Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are aware of their responsibilities, and checks including conviction/self-declaration, Enhanced DBS, and references are conducted. It is a criminal offence to apply for a post involving regulated activity with children if barred from doing so. Suitability will be explored during the interview process.
Commitment to Equality, Diversity, and Inclusion
We are an equal opportunities employer, welcoming applications from all community members. We are particularly keen to diversify our staff and encourage applications from underrepresented groups. We hold the Positive About Disability Award and are a Disability Confident Employer. We also support Care Leavers and Armed Forces personnel through specific pledges. Flexible working and return-to-work applications are encouraged. We do not work with agencies for permanent recruitment.
Operations Assistant employer: East Kent College
Contact Detail:
East Kent College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the education sector, especially the specific challenges and opportunities within it. Understanding the context in which EKC Training operates will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed competing priorities in previous roles. Be ready to discuss these scenarios in detail, as they will be crucial for the Operations Assistant position.
✨Tip Number 3
Showcase your customer service experience by thinking of specific instances where you went above and beyond for a client or colleague. This will illustrate your commitment to providing excellent support, which is key for this role.
✨Tip Number 4
Prepare questions that reflect your interest in the company's commitment to eco-sustainability and community involvement. Engaging with these topics can set you apart and show that you align with their values.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any recent experience you have in administration or funding-related roles, especially within the education sector. Use specific examples to demonstrate your organisational and communication skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention your adaptability in fast-paced environments and your ability to manage competing priorities effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East Kent College
✨Showcase Your Organisational Skills
As an Operations Assistant, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle competing priorities effectively.
✨Highlight Your Customer Service Experience
Since the role involves supporting learners and staff, emphasise your customer service skills. Share specific instances where you resolved queries or provided exceptional support, showcasing your communication abilities.
✨Familiarise Yourself with Relevant Software
The job requires using software to maintain accurate records. Before the interview, research the types of software commonly used in educational administration. If possible, mention any relevant experience you have with similar tools.
✨Demonstrate Adaptability
The environment can be fast-paced, so it's important to show that you can adapt quickly. Prepare to discuss situations where you had to adjust to changes or unexpected challenges, highlighting your flexibility and problem-solving skills.
