Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide front-line IT support across multiple campuses and enhance user experience.
- Company: Join the EKC Group, an Ofsted Outstanding rated provider with a focus on community.
- Benefits: Enjoy generous leave, discounts, flexible personal leave, and health support.
- Why this job: Be part of a dynamic tech team making a real difference in education.
- Qualifications: Knowledge of Windows, Android, Apple devices, and excellent communication skills required.
- Other info: Opportunities for professional development and internal progression await you.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
EKC Group are looking to appoint an IT Support Technician to join the Technology Team. You will be based at our Folkestone Campus and be responsible for operational support of all College IT used by the Group, across six Colleges and two business units daily. This is a temporary position until 18 December 2026.
What will you be doing?
Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms. You will report to the IT Service Desk Manager and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you.
Benefits
- Generous Annual Leave - 24 days FTE per annum
- Learning and Development Opportunities - 3-4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression-1 in 3 roles are filled internally
- Exclusive Discounts & Perks - Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes, on-site nursery
- Flexible Personal Leave - Time off for your child's first day at nursery or school, moving homes and for interviews
- Wellbeing and Health Support - Generous sick pay, counselling services, discounted gym membership at Canterbury College
- Culture and Recognition - Being part of Community Days, an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net-zero by 2030
- Competitive Pension Scheme - 18% employer contribution
About You
We are seeking to appoint a knowledgeable and customer focused professional to join our technology team. You will work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.
What are we looking for?
- Knowledge and experience in the latest Windows operating systems, Android and Apple Devices
- Experience in configuration settings on both server and end user.
- Excellent verbal and written communication skills
- Ability to communicate in non-technical terms with staff/students experiencing difficulties operating the systems.
- Previous experience dealing with supporting end users with technology issues.
- Installing and configuring hardware/software and providing user training would be an advantage.
Ready to apply? No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date. If you are interested in an informal chat about the role, or have any queries, please email us on jobs@ekcgroup.ac.uk.
About Us
Outstanding Ofsted Provider East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.
Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing. It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.
Commitment to Equality, Diversity and Inclusion
East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce. We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to health needs or disability. Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application. We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break. We do not engage with agencies for permanent staff and have an in-house recruitment team.
IT Support Technician - Multi-Site in Folkestone employer: East Kent College
Contact Detail:
East Kent College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Multi-Site in Folkestone
✨Tip Number 1
Get to know the company! Research EKC Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with staff and students, being able to explain technical issues in simple terms is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days. This can give you insider info about the team and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you can save your progress. Plus, we review all applications, so you won’t miss out on this fantastic opportunity.
We think you need these skills to ace IT Support Technician - Multi-Site in Folkestone
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the team.
Tailor Your Application: Make sure to highlight your relevant skills and experiences that match the job description. We’re looking for someone who can support our tech team, so mention any past IT support roles or tech-savvy projects you've worked on.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon, especially when explaining your technical skills. Remember, we want to see how well you can communicate!
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy, and you can save your progress as you go. Plus, we’ll make sure to review all applications and get back to you after the closing date.
How to prepare for a job interview at East Kent College
✨Know Your Tech Inside Out
Make sure you brush up on the latest Windows operating systems, Android, and Apple devices. Be ready to discuss your experience with configuration settings and how you've supported end users in the past. This will show that you're not just knowledgeable but also practical in your approach.
✨Communicate Clearly
Since you'll be dealing with staff and students who may not be tech-savvy, practice explaining technical concepts in simple terms. Think about examples from your past where you successfully helped someone understand a tech issue without using jargon.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple priorities effectively. You might want to share specific instances where you juggled various tasks or projects, especially in a fast-paced environment. This will demonstrate your ability to work independently and efficiently.
✨Emphasise Customer Focus
Highlight your customer service skills during the interview. Think of times when you went above and beyond to ensure a positive experience for users. This is crucial for the role, so be ready to share those stories!
