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- Tasks: Assist in collecting council tax and managing customer accounts efficiently.
- Company: Join a dynamic council team focused on community service and support.
- Benefits: Flexible working, generous leave, employee well-being programmes, and career growth opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Numeracy skills, strong communication, and experience in a customer-facing role.
- Other info: Enjoy a supportive environment with opportunities to network and learn.
The predicted salary is between 30000 - 40000 £ per year.
Are you an enthusiastic worker and team-player who enjoys a professional, fast-paced, customer-facing environment? We are looking for someone like you to join our team. If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through administering discount and exemption reviews, reporting work to ensure records are accurate, and making decisions over liability and recovery methods.
What will you be doing?
- To identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices.
- To set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate.
- To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment.
- To decide and implement suitable action after a Liability Order has been granted, up to and including referring appropriate case to enforcement agents.
- To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken.
- To provide a customer interface with members of the public or their representatives, in writing.
- To assist in the administration and processing of discount and exemption reviews.
- To carry out duties to support the work of the shared service managers including a range of administrative and clerical tasks.
- To provide administrative support to remote and home workers.
About you
- Numeracy skills, including the ability to manipulate numerical data.
- Excellent verbal and written communication skills, with a strong customer focus.
- Experience in a similar environment.
- Ability and willingness to help support and provide guidance, support, and advice to less experienced staff.
- Knowledge of Windows based office package.
- Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required.
- Ability to prioritise and work accurately to targets and deadlines.
- Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data.
- Self-motivated, enthusiastic, and able to deal with a heavy and varied workload.
- Ability to deal with difficult situations.
- Ability to maintain concentration in a busy environment.
- Work methodically, accurately, and thoroughly, paying close attention to detail.
- Ability to remain calm and focused under pressure.
- Ability to learn all legislation and guidance appropriate to the post.
- Commitment to developing customer service skills for dealing with members of the public, both email and letter.
What can we offer you?
- Opportunities for growth and cross-department working, learning new skills and service areas.
- 26-29 days annual leave rising to 34 days with 5 years' local government service.
- Usage of our e-fleet during business hours for business-related visits.
- Employee well-being programme.
- Employee events group.
- Regular opportunities to socialise with other teams within the council.
- Flexible working arrangements, including flexi-time.
- Up to 50% working from home for eligible posts.
- Free parking in our offices and select council owned car parks during business hours.
- Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP).
- Local Government pension scheme.
- Discounts at council-owned leisure centres.
- Opportunity to network with colleagues across councils in Hertfordshire and the East Of England.
- Professional environment where your career path really matters and your development is supported by the organisation.
How to apply
For an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager, on 01279 502297 or Elaine Chapman, Senior Revenues Officer on 01279 502001.
Closing date: 19.04.2026 at Midnight. Interviews will be held the week of 27.04.2026-01.05.2026.
We as a council are ambitious. To find out more about our ambitions and what it’s like working at East Herts, hear from our employees on our careers site.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
Find out more about our disability confident scheme.
Revenues Assistant Officer employer: East Herts District Council
Contact Detail:
East Herts District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Assistant Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on East Herts Council. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Revenues Assistant Officer, especially your customer service experience and numeracy skills.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to work under pressure and deal with difficult situations. Share examples from past experiences where you’ve successfully navigated challenges, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Revenues Assistant Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Revenues Assistant Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively with the public.
Highlight Your Numeracy Skills: As a Revenues Assistant Officer, you'll be dealing with numerical data regularly. Make sure to mention any relevant experience or skills you have in handling numbers, whether it's through previous jobs or academic achievements. We love seeing those numeracy skills shine!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at East Herts District Council
✨Know Your Numbers
As a Revenues Assistant Officer, you'll be dealing with numerical data regularly. Brush up on your numeracy skills before the interview. Be prepared to discuss how you've handled numerical tasks in previous roles, and maybe even practice some basic calculations to show your confidence.
✨Customer Service Focus
This role requires excellent communication skills and a strong customer focus. Think of examples from your past experiences where you successfully dealt with customers, especially in challenging situations. Highlight your ability to remain calm under pressure and how you’ve provided guidance or support to others.
✨Familiarise Yourself with Relevant Legislation
Understanding the legislation related to council tax and exemptions is crucial. Do some research on the relevant laws and regulations that apply to this role. Being able to discuss these during your interview will demonstrate your commitment and readiness for the position.
✨Show Your Team Spirit
This job is all about teamwork and collaboration. Prepare to share examples of how you've worked effectively as part of a team in the past. Emphasise your willingness to assist others and take responsibility for your own work, as this will resonate well with the interviewers.