Revenues Officer in Watford

Wallfields, Pegs Lane, Hertford, Hertfordshire, SG13 8EQ

Contract Type: Permanent

Contract Details: Full-time permanent position. Partial remote working available with rota-based office days on passing probation and training.

Salary: £31,751 to £35,163 (inclusive of local weighting)

Working Hours: 37

Job Category: Revenue and Benefits

Job Introduction: Are you a focused, enthusiastic worker and team player who enjoys a professional, fast-paced, customer-facing environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through determining liability, applying discounts and exemptions, and taking relevant recovery action alongside the day-to-day administration of all accounts.

What will you be doing? Some key responsibilities include:

• To support the shared service managers in all aspects of the shared services functions and operations.
• To ensure a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the post.
• To answer and deal with telephone, written, or face-to-face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures.
• To identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices.
• To identify and award council tax discounts and exemptions where appropriate.
• To actively encourage the take-up of available benefits, allowances, and discounts.
• To set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate.
• To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment.
• To decide and implement suitable action after a Liability Order has been granted, up to and including referring the appropriate case to enforcement agents.
• To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken.
• To identify possible irregularities in benefit claims, discounts, and exemptions, and refer these cases to the Fraud Team.
• To assist with the development and implementation of new working methods and systems.
• To maintain an up-to-date awareness of other welfare benefits and refer cases to Visiting Officers and Welfare and Money Advice agencies as appropriate.

About you: As an ideal candidate, you will have:

• Numeracy skills, including the ability to manipulate numerical data.
• Excellent verbal and written communication skills, with a strong customer focus.
• Experience in a similar environment.
• The ability and willingness to help support and provide guidance, support, and advice to less experienced staff.
• Knowledge of Windows-based Office packages.
• The ability to work as part of a team, willing to assist others, but also take responsibility for own work as required.
• The ability to prioritise and work accurately to targets and deadlines.
• Good word processing and IT skills, including an ability to use online computer systems to interrogate and update data.
• Self-motivated, enthusiastic, and able to deal with a heavy and varied workload.
• The ability to deal with difficult situations.
• The ability to maintain concentration in a busy environment.
• The ability to work methodically, accurately and thoroughly, paying close attention to detail.
• The ability to remain calm and focused under pressure.
• A commitment to developing customer service skills for dealing with members of the public, face-to-face, or via phone, email or letter.

What can we offer you?

• Opportunities for growth and cross-department working, learning new skills and service areas.
• 26-29 days' annual leave rising to 34 days with 5 years' local government service.
• Usage of our e-fleet during business hours for business-related visits.
• Employee well-being programme.
• Employee events group.
• Regular opportunities to socialise with other teams within the council.
• Flexible working arrangements, including flexi-time.
• Up to 50% working from home for eligible posts.
• Free parking in our offices and select council-owned car parks during business hours.
• Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP).
• Local Government pension scheme.
• Discounts at council-owned leisure centres.
• Opportunity to network with colleagues across councils in Hertfordshire and the East of England.
• Professional environment where your career path really matters, and your development is supported by the organisation.

How to apply: For an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager, or Elaine Chapman, Senior Revenues Officer.

Closing date: 19.04.2026 at Midnight

Interviews will be held the week of 27.04.2026-01.05.2026.

We, as a council, are ambitious. To find out more about our ambitions and what it's like working at East Herts, hear from our employees on our careers site.

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

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