At a Glance
- Tasks: Assist in collecting council tax and managing customer accounts with a focus on accuracy.
- Company: Join a supportive council team dedicated to community service and professional growth.
- Benefits: Enjoy flexible working, generous leave, and a strong employee well-being programme.
- Other info: Opportunities for networking and career development across councils in Hertfordshire.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Numeracy skills and excellent communication are key; experience in a similar role is a plus.
The predicted salary is between 29793 - 31751 £ per year.
Location: Wallfields, Pegs Lane, Hertford, Hertfordshire
Contract Type: Permanent
Contract Details: 37 hours, full-time, permanent position, home working available with office working on a rota basis on passing of probation and training
Salary: £29,793 - £31,751 (inclusive of local weighting)
Job Category: Revenue and Benefits
Job Introduction
Are you an enthusiastic worker and team player who enjoys a professional, fast-paced, customer-facing environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through administering discount and exemption reviews, reporting work to ensure records are accurate, and making decisions over liability and recovery methods.
What will you be doing?
- To identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices.
- To set up direct debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate.
- To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment.
- To decide and implement suitable action after a Liability Order has been granted, up to and including referring the appropriate case to enforcement agents.
- To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken.
- To provide a customer interface with members of the public or their representatives, in writing.
- To assist in the administration and processing of discount and exemption reviews.
- To carry out duties to support the work of the shared service managers, including a range of administrative and clerical tasks.
- To provide administrative support to remote and home workers.
About you
As an ideal candidate, you will have:
- Numeracy skills, including the ability to manipulate numerical data.
- Excellent verbal and written communication skills, with a strong customer focus.
- Experience in a similar environment.
- The ability and willingness to help support and provide guidance, support, and advice to less experienced staff.
- Knowledge of Windows-based office packages.
- The ability to work as part of a team, willing to assist others, but also take responsibility for one's own work as required.
- The ability to prioritise and work accurately to targets and deadlines.
- Good Word processing and IT skills, including the ability to use an online computer system to interrogate and update data.
- A self-motivated, enthusiastic approach, with the ability to deal with a heavy and varied workload.
- The ability to deal with difficult situations.
- The ability to maintain concentration in a busy environment.
- The ability to work methodically, accurately, and thoroughly, paying close attention to detail.
- The ability to remain calm and focused under pressure.
- The ability to learn all legislation and guidance appropriate to the post.
- A commitment to developing customer service skills for dealing with members of the public, both via email and letter.
What can we offer you?
- Opportunities for growth and cross-department working, learning new skills and service areas.
- 26-29 days’ annual leave, rising to 34 days with five years’ local government service.
- Usage of our e-fleet during business hours for business-related visits.
- Employee well-being programme.
- Employee events group.
- Regular opportunities to socialise with other teams within the council.
- Flexible working arrangements, including flexi-time.
- Up to 50% working from home for eligible posts.
- Free parking in our offices and select council-owned car parks during business hours.
- Access to well-being and occupational health schemes, such as the Employee Assistance Programme (EAP).
- Local Government pension scheme.
- Discounts at council-owned leisure centres.
- Opportunity to network with colleagues across councils in Hertfordshire and the East of England.
- Professional environment where your career path really matters, and your development is supported by the organisation.
How to apply
For an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager or Elaine Chapman, Senior Revenues Officer.
Closing date: 19.04.2026 at Midnight.
Interviews will be held the week of 27.04.2026 - 01.05.2026.
We, as a council, are ambitious. To find out more about our ambitions and what it’s like working at East Herts, hear from our employees on our careers site.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
Find out more about our disability confident scheme.
Revenues Assistant Officer in Hertford employer: East Herts Council
Join East Herts Council as a Revenues Assistant Officer and experience a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, generous annual leave, and opportunities for cross-department collaboration, you will thrive in a dynamic environment dedicated to serving the community. Our commitment to inclusivity and development ensures that your career path is valued and nurtured, making us an excellent employer in Hertfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Assistant Officer in Hertford
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the team dynamics.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Revenues Assistant Officer in Hertford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues Assistant Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively with the public.
Highlight Your Team Spirit:We’re looking for a team player! Make sure to mention any experiences where you’ve worked collaboratively with others. This will show us that you can support your colleagues while also taking responsibility for your own tasks.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at East Herts Council
✨Know Your Numbers
As a Revenues Assistant Officer, you'll be dealing with numerical data daily. Brush up on your numeracy skills and be prepared to discuss how you've handled numerical tasks in the past. This will show your potential employer that you can manage the financial aspects of the role effectively.
✨Customer Service Focus
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Be ready to share how you’ve dealt with difficult situations or complaints, as this will demonstrate your ability to maintain a calm and professional demeanour under pressure.
✨Familiarise Yourself with Relevant Legislation
Understanding the legislation related to council tax and benefits is crucial. Do some research on the relevant laws and regulations before your interview. This knowledge will not only impress your interviewers but also show your commitment to the role and its responsibilities.
✨Show Your Team Spirit
This position requires teamwork, so be prepared to discuss your experience working collaboratively. Think of specific instances where you supported colleagues or contributed to team projects. Highlighting your ability to work well with others will align perfectly with the council's values.
