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For Companies At a Glance
- Tasks: Lead and manage Council Tax and Business Rates functions across multiple teams.
- Company: Join a supportive local government council focused on community service.
- Benefits: Flexible working, generous leave, employee well-being programme, and free parking.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: 5+ years in management with strong knowledge of Revenues and Benefits.
- Other info: Open to part-time applications and offers a stimulating work environment.
The predicted salary is between 46600 - 52300 £ per year.
About the Role
As a key member of the leadership team, you will be responsible for the effective and efficient delivery of the Council Tax and Business Rates functions across our shared service. You will manage multi-disciplinary teams across multiple sites and remote settings, ensuring high performance, compliance, and excellent customer service.
What We're Looking For
We are seeking a confident and experienced professional who can demonstrate:
- At least 5 years of relevant management experience in Revenues and/or Benefits.
- Strong knowledge of Council Tax, NNDR, and associated legislation.
- Proven leadership and team management skills across diverse operations.
- Excellent communication, analytical, and decision-making abilities.
- IRRV Technician qualification or equivalent experience is desirable.
Key Competencies
- Personal effectiveness and resilience
- Analytical thinking and problem-solving
- People management and team leadership
- Customer focus and service delivery
- External and commercial awareness
- Resource and budget management
What can we offer you?
- A stimulating and supportive work environment
- Blending working (remote/office)
- Flexible working arrangements, including flexi-time
- 26-29 days annual leave rising to 34 days with 5 years' local government service
- Employee well-being programme
- Free parking when you are in the office
Whilst this role is offered on a full-time basis, we are prepared to consider part time applications or requests for compressed working hours (subject to business need).
How to apply
For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Carol Bulloch, Assistant Director Revenues & Benefits on 01279 502077.
Closing date: 8th February 2026 at 5pm
Interviews will be held w/c 16th February 2026.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
Salary range £54,189 - £60,547 per year
Shared Service Manager - Revenues in Watford employer: East Hertfordshire District Council
Contact Detail:
East Hertfordshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Service Manager - Revenues in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the Revenues sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of Council Tax and NNDR legislation. Show them you’re not just a manager, but a knowledgeable leader who can navigate the complexities of the role with ease.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our shared service success.
We think you need these skills to ace Shared Service Manager - Revenues in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience in Revenues and any relevant qualifications, like the IRRV Technician qualification, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Shared Service Manager role. Share specific examples of your leadership and team management skills that align with what we’re looking for.
Showcase Your Analytical Skills: Since this role requires strong analytical thinking, don’t forget to mention any experiences where you’ve successfully solved problems or made data-driven decisions. We love seeing how you approach challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at East Hertfordshire District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax, NNDR, and the relevant legislation. Being able to discuss these topics confidently will show that you're not just qualified but also genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in diverse settings. Think about specific challenges you've faced and how you led your team to overcome them. This will demonstrate your proven leadership abilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Good communication is key in this role, so be ready to explain complex ideas simply. Consider doing mock interviews with a friend to refine your delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. This shows your interest and helps you gauge if the company culture aligns with your values. It’s also a great way to demonstrate your analytical thinking skills.
