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For Companies At a Glance
- Tasks: Lead and manage Council Tax and Business Rates functions across multiple sites.
- Company: East Herts Council, committed to diversity and inclusion.
- Benefits: Flexible working, 26-34 days annual leave, employee well-being programme.
- Why this job: Make a real impact in local government while leading diverse teams.
- Qualifications: 5+ years in management, strong knowledge of Revenues and Benefits.
- Other info: Opportunities for part-time work and compressed hours available.
The predicted salary is between 46600 - 52000 £ per year.
About the Role
As a key member of the leadership team, you will be responsible for the effective and efficient delivery of the Council Tax and Business Rates functions across our shared service. You will manage multi-disciplinary teams across multiple sites and remote settings, ensuring high performance, compliance, and excellent customer service.
What We're Looking For
We are seeking a confident and experienced professional who can demonstrate:
- At least 5 years of relevant management experience in Revenues and/or Benefits.
- Strong knowledge of Council Tax, NNDR, and associated legislation.
- Proven leadership and team management skills across diverse operations.
- Excellent communication, analytical, and decision-making abilities.
- IRRV Technician qualification or equivalent experience is desirable.
Key Competencies
- Personal effectiveness and resilience
- Analytical thinking and problem-solving
- People management and team leadership
- Customer focus and service delivery
- External and commercial awareness
- Resource and budget management
What can we offer you?
- A stimulating and supportive work environment
- Blending working (remote/office)
- Flexible working arrangements, including flexi-time
- 26-29 days annual leave rising to 34 days with 5 years' local government service
- Employee well-being programme
- Free parking when you are in the office
Whilst this role is offered on a full-time basis, we are prepared to consider part time applications or requests for compressed working hours (subject to business need).
How to apply
For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Carol Bulloch, Assistant Director Revenues & Benefits on 01279 502077.
Closing date: 8th February 2026 at 5pm
Interviews will be held w/c 16th February 2026.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
Salary range £54,189 - £60,547 per year
Shared Service Manager - Revenues employer: East Hertfordshire District Council
Contact Detail:
East Hertfordshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Service Manager - Revenues
✨Tip Number 1
Network like a pro! Reach out to your connections in the Revenues sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the latest trends in Council Tax and Business Rates. Show us you’re not just a candidate, but a knowledgeable leader ready to tackle the challenges head-on!
✨Tip Number 3
Practice your communication skills! As a Shared Service Manager, you’ll need to convey complex information clearly. Try mock interviews with friends or family to refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Shared Service Manager - Revenues
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Shared Service Manager - Revenues. Highlight your relevant management experience in Revenues and Benefits, and don’t forget to showcase your knowledge of Council Tax and NNDR legislation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your leadership skills and how you’ve successfully managed teams in diverse operations before.
Showcase Your Skills: In your application, emphasise your analytical thinking and problem-solving abilities. We want to see how you’ve tackled challenges in the past and what strategies you used to ensure excellent customer service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at East Hertfordshire District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax and Business Rates legislation. Being able to discuss relevant laws and regulations confidently will show that you're not just experienced, but also well-prepared for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in diverse settings. Highlight specific situations where your leadership made a difference, especially in achieving high performance and compliance.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Given the importance of communication in this role, being able to convey complex information simply will impress your interviewers.
✨Demonstrate Customer Focus
Think of instances where you've gone above and beyond for customers or clients. Sharing these experiences will illustrate your commitment to excellent service delivery, which is crucial for this position.
