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- Tasks: Manage systems for Council Tax and Housing Benefits while leading a diverse team.
- Company: East Herts Council, committed to inclusivity and community service.
- Benefits: Flexible working, generous leave, employee well-being programme, and free parking.
- Why this job: Make a real difference in local services while enjoying a supportive work environment.
- Qualifications: 5+ years in management with strong knowledge of relevant legislation.
- Other info: Blended working options and excellent career progression opportunities.
The predicted salary is between 44804 - 47910 £ per year.
This is a key role supporting the effective delivery of Council Tax, Housing Benefits and Business Rates. You will play a vital part in ensuring services are delivered efficiently, accurately and in line with legislation, while maintaining a strong focus on customer service and continuous improvements.
What will you be doing:
- The administration of Housing Benefit, Council Tax and National Non Domestic Rates System administration
- Managing staff working in different disciplines, across different sites and from home
- Ensuring all performance targets are achieved
- To support the shared service managers in all aspects of the shared service functions and operation
- And all other relevant duties required for the operation of the shared service
What we are looking for:
- At least 5 years relevant management experience in Revenues and/or Benefits
- Strong knowledge of Council Tax, NNDR, and associated legislation
- Proven leadership and team management skills across diverse operations
- IRRV Technician qualified or equivalent experience is desirable
- Excellent communication skills
What can we offer you?
- A stimulating and supportive work environment
- Blended working (remote/office)
- Flexible working arrangements, including flexi-time
- 26-29 days annual leave rising to 34 days with 5 years' local government service
- Employee well-being programme
- Free parking when you are in the office
How to apply: For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Tanya Booker, Manager - System, Support & Control 01279 502296. Closing date: 15th February 2026.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
Salary range: £44,804 - £47,910 per year
System, Support & Control Assistant Manager in Hertford employer: East Hertfordshire District Council
Contact Detail:
East Hertfordshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System, Support & Control Assistant Manager in Hertford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Assistant Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to customer service and continuous improvement, as this will show you’re genuinely interested in the role. We want you to shine when discussing how your experience aligns with their needs!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We can’t stress enough how important it is to articulate your management experience and knowledge of Council Tax and Benefits clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to make a difference in the community.
We think you need these skills to ace System, Support & Control Assistant Manager in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Assistant Manager - Systems, Support and Control. Highlight your relevant management experience in Revenues and Benefits, and don’t forget to showcase your knowledge of Council Tax and associated legislation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your leadership skills and how you’ve successfully managed teams across different disciplines. Keep it engaging and personal!
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to communicate effectively with diverse teams and stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at East Hertfordshire District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax, Housing Benefits, and Business Rates. Familiarise yourself with the relevant legislation and any recent changes in policies. This will not only show your expertise but also demonstrate your commitment to staying updated in your field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management experience. Think about times when you've successfully managed diverse teams or improved performance targets. Be ready to discuss how you can bring those skills to the role and support shared service managers effectively.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common interview questions, focusing on how you can maintain a strong customer service focus while ensuring efficient service delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how success is measured in this role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
