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For Companies At a Glance
- Tasks: Support commercial waste services, improve customer relations, and promote recycling initiatives.
- Company: Join North Hertfordshire Council, dedicated to sustainable community services.
- Benefits: Enjoy a competitive salary, generous pension, flexible hours, and leisure concessions.
- Why this job: Make a real impact on local environmental goals while growing your career.
- Qualifications: Interest in waste management, strong communication skills, and a full UK driving licence.
- Other info: Be part of a diverse, forward-thinking team committed to community service.
The predicted salary is between 27943 - 32253 £ per year.
Salary: £27,943 - £32,253 per annum, (pro-rata)
Hours: 18.5 per week, open to flexible working patterns and hours
Location: The advertised location is the North Herts Council Head Office, but the role is expected to cover Baldock, Letchworth, Hitchin, Royston, East Herts, and the surrounding villages.
The role
An exciting opportunity has arisen to join the Council’s Shared Waste Service as a Commercial Waste Support Officer, supporting both East and North Hertfordshire District Councils. This role is central to the growth and delivery of our commercial waste and recycling services, helping us expand our customer base, improve service quality and generate income across the partnership.
We are looking for someone committed to excellent customer service, confident in building relationships with businesses, and motivated to support local environmental goals. Every day is varied, from providing quotations and service advice to commercial customers, to monitoring collection performance, resolving service issues and supporting marketing and promotional activity.
The experience you will bring
- Have an interest in waste management, recycling and environmental services.
- Be proactive and confident in problem-solving, with the ability to interpret information accurately.
- Communicate effectively with businesses, contractors and internal teams.
- Work well both independently and as part of a busy, multi-functional service.
- Be comfortable promoting services, supporting customer engagement and helping to grow the commercial customer base.
- Hold a full UK driving licence and be willing to travel locally.
We can offer you an excellent benefits package including a generous pension scheme, annual leave allowance, flexi-time, leisure concessions and more.
If you are a motivated, customer-focused individual looking for a rewarding role in a growing and dynamic service area and want to be part of an enthusiastic, forward-thinking team, we would love to hear from you.
About us
North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.
Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.
Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
If you would like an informal conversation about the post, you can contact Louise Overington, Service Development and Support Manager on 01462 474336.
Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.
Closing date: Noon 20 February 2026
Interviews: W/C 9 March 2026
Commercial Waste Support Officer (Waste Management) in Letchworth employer: East Hertfordshire District Council & North Hertfordshire Council (Shared Service)
Contact Detail:
East Hertfordshire District Council & North Hertfordshire Council (Shared Service) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Waste Support Officer (Waste Management) in Letchworth
✨Tip Number 1
Get to know the company! Research North Herts Council and their waste management initiatives. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to waste management. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at North Herts Council.
We think you need these skills to ace Commercial Waste Support Officer (Waste Management) in Letchworth
Some tips for your application 🫡
Show Your Passion for Waste Management: Let us know why you're interested in waste management and recycling! Share any relevant experiences or projects that highlight your commitment to environmental goals. This will help us see your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can contribute to our team, so highlight your customer service skills and problem-solving abilities!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we find suitable candidates, so get your application in as soon as possible through our website. We can't wait to hear from you!
How to prepare for a job interview at East Hertfordshire District Council & North Hertfordshire Council (Shared Service)
✨Know Your Waste Management Stuff
Make sure you brush up on your knowledge of waste management and recycling services. Familiarise yourself with the local environmental goals and how the council aims to achieve them. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or built strong relationships with clients. This is key for the Commercial Waste Support Officer role, so be ready to share your experiences!
✨Practice Problem-Solving Scenarios
Since the role involves problem-solving, consider potential scenarios you might face in waste management. Practice articulating how you would approach these situations. This will demonstrate your proactive attitude and ability to think on your feet during the interview.
✨Be Ready to Discuss Flexibility
As the position offers flexible working patterns, be prepared to discuss your availability and how you can adapt to the needs of the service. Highlight your willingness to travel locally and your ability to work independently as well as part of a team.
