At a Glance
- Tasks: Lead and inspire a team to deliver outstanding customer service in a fast-paced environment.
- Company: Join East Hampshire District Council, a values-driven organisation committed to community service.
- Benefits: Enjoy generous leave, flexi-time, training opportunities, and hybrid working arrangements.
- Other info: Diverse and inclusive workplace with strong support for personal and professional growth.
- Why this job: Make a real impact on local services and shape the future of your community.
- Qualifications: Proven leadership skills and a passion for excellent customer service.
The predicted salary is between 38649 - 38649 £ per year.
Permanent full time (37 hours per week, Monday to Friday) Grade 6 – starting salary £38,649 pa (pay award pending) Petersfield / Hybrid (minimum 2 days per week in the office).
We are looking for an exceptional people leader who is passionate about delivering outstanding customer service and thrives in a busy, fast‑paced environment. As a key part of our organisation, the Case Management Team sits at the heart of our customer experience. Acting as the first point of contact, the team ensures our residents can easily access the services they need. We are now seeking a highly motivated and confident manager to lead, inspire and develop this vital service.
About the role
- Lead, motivate and support a team of Case Management Specialists.
- Champion excellent customer service across telephone, digital and face‑to‑face channels.
- Drive continuous improvement and help shape how services are delivered.
- Embed our organisational values — positive, bold, respectful, and results‑driven — in everything you do.
- Play an active role in preparing for Local Government Reorganisation (LGR), contributing to the future design of local services.
This is an exciting time to join us, with the opportunity to influence how we evolve and deliver services for our communities.
What we offer
- Generous annual leave and flexi‑time.
- Training and development opportunities.
- Membership of the Local Government Pension Scheme.
- Hybrid working arrangements.
- A supportive, values‑driven workplace.
You can find out more about the council, our values and the full range of benefits and support we offer our staff at our website: Benefits of working for us | East Hampshire District Council.
For further information or a discussion about this post please contact Amanda Fincham at Amanda.Fincham@easthants.gov.uk.
The closing date for applications is 20th July 2026 with interviews likely to be held week commencing 27th July 2026.
East Hampshire District Council is committed to building a diverse, inclusive and equitable workplace and welcomes applications from people of all backgrounds and experiences – we are proud of being a Disability Confident Committed employer and appoint on merit. The Guaranteed Interview Scheme for Veterans is a commitment that the Council has made to support the Armed Forces Community Covenant.
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.
Case Management Team Manager - EH0355 in Petersfield employer: East Hampshire District Council
East Hampshire District Council is an exceptional employer that prioritises a supportive and values-driven workplace, offering generous annual leave, flexi-time, and robust training and development opportunities. With a commitment to diversity and inclusion, employees can thrive in a hybrid working environment while playing a crucial role in shaping local services for the community. Join us to make a meaningful impact and enjoy a fulfilling career in a dynamic and fast-paced setting.
Contact Details:
East Hampshire District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Management Team Manager - EH0355 in Petersfield
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We think you need these skills to ace Case Management Team Manager - EH0355 in Petersfield
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How to prepare for a job interview at East Hampshire District Council
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