We are a community-led housing association based in the heart of Tower Hamlets, dedicated to providing local services that truly meet the needs and aspirations of our residents. Our work is guided by our core values - we listen, we are trusted, we care, and we are always improving. We manage over 3,900 homes across five local estates, and because we are not-for-profit, we reinvest everything back into our homes and communities. We promise a supportive, friendly environment where your ideas are valued and your professional development is a priority.
The Role
We are looking for a Head of Repairs to join us on an initial 12-month fixed-term basis, starting in January 2027 (or earlier if you are available). This is a newly created, transformational role at a critical time for us and the wider housing sector. You won’t just be keeping things running; you’ll be the driving force behind a major service overhaul, providing the accountable leadership needed to improve resident outcomes.
The first few months will be busy and high-impact. You will lead the procurement and mobilisation of a new repairs service provider as our current contract ends in summer 2027. Alongside this, you’ll head up our digital transformation, specifically overseeing the implementation of the Plentific platform. You’ll ensure our digital systems and frontline services are fully joined up, data-driven, and compliant with Awaab’s Law.
Beyond the systems and contracts, we need a visible leader. You will be responsible for building sustainable internal capability, mentoring our staff, and embedding a culture of professional accountability. From tackling service backlogs to managing disrepair cases, you’ll lead our team through this change, ensuring everyone is supported as we adopt new ways of working. While this is a fixed-term contract, it’s a chance to see if we are the right fit for each other, with the potential for the role to become permanent.
The Person
- A Visible Leader: You are a present, hands-on leader who enjoys mentoring a high-performing team. You understand that driving change requires being in the thick of it with your people, providing guidance and support in person.
- Repairs & Contract Expert: You have direct experience managing a successful repairs service and day-to-day repairs contracts. You’re comfortable with the "hard realities" of contract mobilisations and tight deadlines.
- Compliance Specialist: You have a deep understanding of all phases of Awaab’s Law and regulatory consumer standards. You know how to manage damp and mould pathways so that resident safety is never compromised.
- Tech-Savvy Change Maker: You’ve successfully led large-scale software implementations or digital transformations. You understand how to navigate data cleansing, system integrations (like MRI), and getting teams ready for new technology.
- Accountable & Analytical: You take pride in your work. You can provide clear, concise reporting on budgets, risks, and performance to our Executive Team and Board, using data to inform every decision.
- Available & Present: You are ready to hit the ground running and are happy to be a constant, supportive presence in our community, working from our local offices four days a week.
The Benefits
- Compensation & Benefits: We offer a salary of £70,000 - £80,000, alongside generous benefits and recognition for your hard work and initiative.
- Professional & Personal Development: We offer a wide range of learning and development opportunities and support for continuing education, backed by a culture that values curiosity.
- Working Culture & Environment: You’ll join a supportive and dedicated team environment. Our local community-based locations mean you are never far from the impact of your work.
- Reputation & Brand: Work for a trusted, community-focused organisation with a clear mission to meet the needs of Tower Hamlets residents.
- Job Content & Autonomy: You’ll have the freedom to shape this new role, redesigning processes and building sustainable internal capability that will last long after your initial contract ends.
Head of Repairs & Compliance employer: East End Homes
East End Homes is an excellent employer that values its employees by fostering a supportive and inclusive work culture. With opportunities for professional growth and development, you will be part of a dedicated team that prioritises resident satisfaction while enjoying the benefits of working in a vibrant community-focused environment. Our head office location offers easy access to local housing centres, making your role both dynamic and rewarding.
