Technical Officer

# Technical Officer£45.3k – £48.4k per annumPermanent### About the Role## AboutWe are a community-focused housing provider dedicated to providing local services that meet the needs and aspirations of our residents. We pride ourselves on being a trusted and caring landlord, where we listen to our community and constantly look for ways to improve the homes we manage. Our team thrives in a supportive, friendly environment where everyone is encouraged to be curious, share ideas, and make a tangible impact on the neighbourhoods we serve.## The RoleAs our Technical Officer, you will be the go-to expert for ensuring our homes are safe, well-maintained, and comfortable. This is a busy, hands-on role where you’ll spend your time diagnosing building defects, overseeing void works, and managing contractor performance to ensure our residents get the high-quality service they deserve.A vital part of your work will be leading our approach to damp and mould. Unlike many organisations that outsource this to third parties, we manage the entire process in-house. This gives you the unique opportunity to shape this specialism, from initial triage and investigating underlying causes to overseeing the final remedial treatments. You’ll play a key part in keeping us compliant with safety legislation, including Awaab’s Law, ensuring we meet statutory timescales and communicate clearly with residents every step of the way. Whether you are inspecting a playground, specifying a repair, or supporting a resident through a complex investigation, your focus will always be on delivering value for money and a compassionate, professional service. This role is based out of our head office 3 Resolution Plaza 4 days per week and will involve frequent travel to our sites.## The PersonWe are looking for someone who is technically minded but people-focused. This role is a fantastic opportunity for someone currently working for a contractor or an outsourced provider to move directly into a housing association and see the long-term impact of their work. You should have:* A degree in Building Surveying (BSc or qualified by experience) and a solid understanding of housing maintenance and improvement.* Proven experience working in a disrepair or damp and mould environment.* The ability to diagnose building defects and turn those findings into evidence-based reports and clear schedules of work.* A working knowledge of Awaab’s Law and the Pre-Action Protocol for Housing Conditions, including an understanding of how to assess resident vulnerabilities and meet strict safety deadlines.* Practical experience in managing contractors, including using Schedule of Rates (SOR) and monitoring performance against KPIs.* Up-to-date knowledge of health and safety legislation, including fire risk, asbestos management, and housing fitness standards.* Great communication skills, with the ability to write professional reports and explain technical matters clearly and kindly to residents and colleagues.* A solution-oriented mindset and the empathy needed to work with residents who may have diverse or vulnerable needs.* A commitment to maintaining accurate records and photographic evidence to support our case management and help us stay on top of the \"day-to-day\" jobs that really matter to our residents.## The BenefitsWe believe in looking after our people so they can look after our residents. If you join us, you can expect:* **Compensation & Benefits:** A salary between £45,296 and £48,427, alongside a generous benefits package and recognition for your hard work and initiative.* **Professional & Personal Development:** We want you to grow with us. You’ll have access to a wide range of learning and development opportunities to help you shape your technical specialisms and keep your career moving forward.* **Working Culture & Environment:** You’ll join a supportive and dedicated team that values kindness and respect. We offer great working conditions and the chance to work directly within the local communities you are helping.* **Reputation & Brand:** Work for an organisation that is known for being accountable and collaborative. We are a landlord that truly cares about its social mission and its impact on East London.* **Job Content & Autonomy:** You’ll have the freedom to manage your own caseload and make professional judgements. Because we run our technical services end-to-end, you’ll have more control over the quality and outcomes of the projects you manage.