East End Homes Ltd. invites a compassionate Complaints Manager to lead a two-person team and uphold the Housing Ombudsman’s Code while resolving complex cases, often under pressure.
You will champion a culture of listening, embed new IT systems at Resolution Plaza head office, and use data to shape improvements to the customer journey, supporting residents with calm negotiation and clear communication.
#J-18808-Ljbffr
Resident Experience & Complaints Manager employer: East End Homes Ltd.
East End Homes Ltd. is an excellent employer that prioritises a supportive work culture and offers meaningful opportunities for professional growth. As a Frontline Estates Officer, you will play a vital role in enhancing community safety and tenant satisfaction while enjoying the benefits of working in a collaborative environment across diverse local sites.
