East End Homes is seeking a compassionate Complaints Manager to lead our resolution team. You will oversee the Complaints Policy, supervise two Complaints Officers, and champion a culture of listening to residents and improving our services.
You will work to align with the Housing Ombudsman’s Code, use data to track trends, and leverage new IT systems to streamline the customer journey, especially during a period of high case volumes.
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Complaints & Service Improvement Manager employer: East End Homes Ltd.
East End Homes Ltd. is an excellent employer that prioritises a supportive work culture and offers meaningful opportunities for professional growth. As a Frontline Estates Officer, you will play a vital role in enhancing community safety and tenant satisfaction while enjoying the benefits of working in a collaborative environment across diverse local sites.
