At a Glance
- Tasks: Join our Business Support Team and provide essential clerical support across the Council.
- Company: East Dunbartonshire Council, a friendly and inclusive workplace.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: 28 hours per week with a welcoming culture and career development opportunities.
- Why this job: Be part of a dynamic team making a real difference in your community.
- Qualifications: Good IT skills, customer-focused attitude, and strong organisational abilities.
The predicted salary is between 22300 - 25000 £ per year.
Work pattern - 28 hours per week Monday, Tuesday, Thursday, & Friday. Salary will be pro-rated for less than 35 hours per week.
We are looking for an enthusiastic, flexible, self-motivated individual to join the Business Support Team within Shared Services based in Southbank House, Kirkintilloch. Shared Services is a centralised administration team delivering administrative support to Directorates across the Council.
Essential requirements for the posts include:
- Knowledge and understanding of clerical processes and procedures
- Understanding of customer focused service
- Good IT skills, ability to use MS Word, Excel and database systems
- Good verbal and written communication
- Good organisational skills
- Ability to demonstrate numeracy and accuracy
- Flexibility and adaptability
- Team player
Applicants must be customer focused with a can-do attitude interested in working within an exciting and busy department.
Further information can be obtained from Rhona McCann (internal ext no 601 4162) or Dee Horne (internal ext no 601 3062). If calling externally, please call 0300 1234510.
PVG/Disclosure Scotland
The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria. Where the post you are applying for is considered a Regulated Role under the Disclosure (Scotland) Act 2020, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.
Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment. Successful candidates who withdraw their application after the check process has started will be invoiced for the cost of the check. In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by the HR & OD Manager. Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary. The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.
Charter of Commitment
The commitment by East Dunbartonshire Council to job applicants is as follows:
- Individuals will be treated in a polite, friendly and welcoming manner.
- Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.
- The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.
- We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.
- We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.
- We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)
- We will advise you of meeting the criteria for interview normally within 3 weeks.
- We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.
Website: East Dunbartonshire Council
Clerical Assistant - Shared Services - EAD09710 in Lockerbie employer: East Dunbartonshire Council
East Dunbartonshire Council is an excellent employer, offering a supportive work culture that values flexibility and teamwork. With a commitment to employee growth and development, staff members are encouraged to enhance their skills while contributing to a customer-focused environment. Located in the vibrant Southbank House, Kirkintilloch, employees benefit from a welcoming atmosphere and a strong emphasis on equality and accessibility.
Contact Details:
East Dunbartonshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Assistant - Shared Services - EAD09710 in Lockerbie
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like East Dunbartonshire Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at East Dunbartonshire Council and let us see your personality shine through!
We think you need these skills to ace Clerical Assistant - Shared Services - EAD09710 in Lockerbie
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and East Dunbartonshire Council.
Get Familiar with Our Brand:Before applying, take some time to learn about East Dunbartonshire Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at East Dunbartonshire Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress East Dunbartonshire Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which East Dunbartonshire Council will surely appreciate.
