At a Glance
- Tasks: Join our Business Support Team and provide essential clerical support across the Council.
- Company: East Dunbartonshire Council, a friendly and inclusive workplace.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Exciting role with potential for career advancement in a busy department.
- Why this job: Be part of a dynamic team making a difference in your community.
- Qualifications: Good IT skills, customer-focused attitude, and strong communication abilities.
The predicted salary is between 22000 - 26000 £ per year.
Work pattern - 35 hours per week Monday to Friday.
We are looking for an enthusiastic, flexible, self-motivated individual to join the Business Support Team within Shared Services based in Southbank House, Kirkintilloch. Shared Services is a centralised administration team delivering administrative support to Directorates across the Council.
Essential requirements for the posts include:
- Knowledge and understanding of clerical processes and procedures
- Understanding of customer focused service
- Good IT skills, ability to use MS Word, Excel and database systems
- Good verbal and written communication
- Good organisational skills
- Ability to demonstrate numeracy and accuracy
- Flexibility and adaptability
- Team player
Applicants must be customer focused with a can-do attitude interested in working within an exciting and busy department.
Further information can be obtained from Rhona McCann (internal ext no 601 4162) or Dee Horne (internal ext no 601 3062). If calling externally, please call 0300 1234510.
PVG/Disclosure Scotland
The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria. Where the post you are applying for is considered a Regulated Role under the Disclosure (Scotland) Act 2020, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.
Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment. Successful candidates who withdraw their application after the check process has started will be invoiced for the cost of the check. In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by the HR & OD Manager. Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary. The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.
Charter of Commitment
The commitment by East Dunbartonshire Council to job applicants is as follows:
- Individuals will be treated in a polite, friendly and welcoming manner.
- Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.
- The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.
- We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.
- We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.
- We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)
- We will advise you of meeting the criteria for interview normally within 3 weeks.
- We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.
Website: East Dunbartonshire Council
Clerical Assistant - Shared Services - EAD09709 in Lockerbie employer: East Dunbartonshire Council
East Dunbartonshire Council is an excellent employer that fosters a supportive and inclusive work culture, prioritising employee well-being and professional development. Located in the vibrant Southbank House, Kirkintilloch, the council offers a dynamic environment where clerical assistants can thrive, with opportunities for growth and a commitment to customer-focused service. Employees benefit from a flexible work pattern, a friendly team atmosphere, and a strong emphasis on equal opportunities, making it a rewarding place to build a career.
Contact Details:
East Dunbartonshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Assistant - Shared Services - EAD09709 in Lockerbie
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at East Dunbartonshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like East Dunbartonshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Clerical Assistant - Shared Services - EAD09709 in Lockerbie
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to East Dunbartonshire Council:Your cover letter is your chance to shine! Tell us why you want to work at East Dunbartonshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at East Dunbartonshire Council!
How to prepare for a job interview at East Dunbartonshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
