At a Glance
- Tasks: Provide top-notch ICT support and resolve technical issues for users.
- Company: Join East Dunbartonshire Council's dynamic ICT Support Team.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Flexible working within a collaborative team focused on continuous improvement.
- Why this job: Make a real difference by enhancing ICT services across the organisation.
- Qualifications: Strong problem-solving skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
East Dunbartonshire Council is seeking a motivated and customer-focused ICT Support Analyst to join our ICT Support Team. This is an excellent opportunity to play a key role in delivering high-quality ICT services across the organisation. Working within a collaborative and supportive team environment, you will provide technical expertise and customer support while contributing to the continuous improvement of ICT services and solutions.
As an ICT Support Analyst, you will operate in a fast-paced environment, working independently while sharing knowledge, skills and best practices with colleagues. The team follows ITIL principles to ensure the consistent delivery of effective and efficient ICT services.
The role is highly customer-focused and involves building positive working relationships with users, colleagues and third-party suppliers. You will be responsible for delivering first- and second-line ICT and multimedia support, resolving incidents and service requests, and ensuring service levels are achieved in line with agreed SLAs.
You will have the opportunity to support and develop your expertise across a diverse range of technologies, including:
- Microsoft Windows 11 and Windows Server 2022/2025
- Active Directory and Microsoft Endpoint Manager (MEM)
- Microsoft Intune Mobile Device Management
- Windows, Apple and Chromebook devices
- Cisco LAN infrastructure
- Multimedia and end-user technology solutions
We are looking for an individual with strong problem-solving skills, excellent communication abilities and a commitment to delivering outstanding customer service. If you enjoy working with a broad range of technologies and thrive in a dynamic technical environment, we would welcome your application.
The successful candidate will be flexible to work within the ICT Support and larger ICT Services team whilst contributing to the overall success of the Council.
For an informal discussion on this post, please contact Tejinder Singh Lota, ICT Support Leader on 07468 351 575 or email tejinder.lota@eastdunbarton.gov.uk.
ICT Support Analyst - EAD09715 in Kirkintilloch employer: East Dunbartonshire Council
East Dunbartonshire Council is an exceptional employer that prioritises a collaborative and supportive work culture, making it an ideal place for ICT Support Analysts to thrive. With a strong commitment to employee development and a focus on delivering high-quality ICT services, you will have the opportunity to enhance your technical skills across a diverse range of technologies while building positive relationships with users and colleagues. Located in a vibrant community, the Council offers a fulfilling work environment where your contributions directly impact the success of local services.
Contact Details:
East Dunbartonshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Analyst - EAD09715 in Kirkintilloch
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what East Dunbartonshire Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges East Dunbartonshire Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at East Dunbartonshire Council!
✨Direct Apply to East Dunbartonshire Council
Let's not forget to apply directly through the East Dunbartonshire Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Analyst - EAD09715 in Kirkintilloch
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at East Dunbartonshire Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at East Dunbartonshire Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at East Dunbartonshire Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
