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- Tasks: Lead a team to ensure fair council income and efficient customer service.
- Company: Join East Devon District Council, a Gold Investors in People organisation.
- Benefits: Enjoy flexible hybrid working, health benefits, and continuous learning opportunities.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in debt recovery and strong communication skills required.
- Other info: Be part of a supportive team focused on wellbeing and community impact.
The predicted salary is between 30900 - 35800 £ per year.
Lead a small, committed team to make sure council income is protected and customers get a fair, efficient service. You’ll oversee billing, debt recovery, Housing Benefit overpayments, and key schemes like Homes for Ukraine, while driving improvements and supporting anti‑fraud work.
You will:
- Lead and motivate the team
- Ensure timely, accurate invoicing and strong collection performance
- Oversee enforcement, reporting and compliance
- Handle customer queries and support digital improvements
About you
You will bring:
- Debt recovery/overpayment experience
- Strong leadership and communication skills
- Confidence with data, systems and problem‑solving
- A customer‑focused, proactive approach
About us
Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.
And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.
For more about working for East Devon District Council, visit this link.
For an informal discussion, please contact Sharon Church, Benefits and Financial Resilience Manager 01395 571791 or email Sharon.church@eastdevon.gov.uk.
Closing date: Sunday 1st March 2026. Interviews will be held during w/c 16th March 2026.
Sundry Debt & Housing Benefit Overpayment Team Leader in Honiton employer: EAST DEVON DISTRICT COUNCIL
Contact Detail:
EAST DEVON DISTRICT COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sundry Debt & Housing Benefit Overpayment Team Leader in Honiton
✨Tip Number 1
Get to know the company! Research East Devon District Council and understand their values, especially around community and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved processes. Be ready to share these during your interview to demonstrate your strong leadership and problem-solving skills.
✨Tip Number 3
Prepare for those tricky questions! Anticipate questions about debt recovery and customer service scenarios. Practising your responses can help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re following the instructions, which is always a good start!
We think you need these skills to ace Sundry Debt & Housing Benefit Overpayment Team Leader in Honiton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in debt recovery and leadership. We want to see how your skills align with the role of Team Leader, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Show Your Customer Focus: Since this role involves ensuring customers receive a fair service, it’s important to demonstrate your customer-focused approach. Share examples of how you've successfully handled customer queries or improved services in the past.
Apply Through Our Website: Don’t forget to apply online via the link provided! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at EAST DEVON DISTRICT COUNCIL
✨Know Your Stuff
Make sure you brush up on your knowledge of debt recovery and housing benefit overpayments. Familiarise yourself with the key schemes mentioned in the job description, like Homes for Ukraine. This will show that you're not just interested in the role but also understand the specific challenges and responsibilities involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or improved performance. Be ready to discuss your leadership style and how it aligns with the council's values of collaboration and community service.
✨Be Customer-Focused
Since the role involves handling customer queries, think of instances where you've gone above and beyond for customers. Highlight your proactive approach and problem-solving skills. This will demonstrate that you can maintain a high level of service while managing the team's workload.
✨Data Savvy is Key
Confidence with data and systems is crucial for this role. Prepare to discuss your experience with data analysis and reporting. You might even want to bring along examples of how you've used data to drive improvements in previous roles, as this will show your analytical mindset and commitment to efficiency.
