Business administrator in Honiton

As an apprentice in the Sundry Invoices team, you will gain firsthand experience in a dynamic and varied environment. You will collaborate with experienced staff, developing practical skills and contributing to essential financial processes.

What you will do at work:

• Invoice Management: Raise sundry invoices and assist customers in understanding their charges.
• Customer Support: Respond to queries via phone and email, review submitted evidence and forward it to relevant departments.
• Account Maintenance: Help maintain accurate customer accounts and support our customers in setting up payment plans, especially when they fall into arrears.
• Data Processing: Manage large volumes of data, including cancelled Direct Debits and customer information ahead of annual invoicing.
• System Improvements: Participate in system changes and contribute to developing new electronic solutions to enhance online services for residents.
• Process Development: Review current procedures and help implement more efficient, digital ways of working.

What You will Gain:

• Skilled in the use of multiple IT packages and systems relevant to the organisation.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and presents solutions to management.
• Drafts correspondence, writes reports and reviews others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.

Skills and Attributes:

• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and deals with challenges in a mature way.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Completes tasks to a high standard and continuously improves their work.
• Shares administrative best-practice across the organisation.
• Applies problem-solving skills to resolve challenging or complex complaints.
• Takes responsibility for initiating and completing tasks, manages priorities and time to meet deadlines.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Uses relevant project management principles and tools to scope, plan, monitor and report.

We have an excellent opportunity for an individual either starting out in their career or for someone who has decided on a change of direction. If you have an aptitude for learning and a commitment to gaining a Level 3 Business Administration qualification, we would love to hear from you.

Requirements:

• Experience in financial administration.
• Communication and customer service skills.
• Exposure to data management.
• GCSE in Maths and English (grade 4/C or above).
• Attention to detail, organisation skills, customer care skills, number skills, team working, initiative, patience.