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- Tasks: Assist members with financial needs and process transactions at our Inverness branch.
- Company: Join East Coast Credit Union, Nova Scotia's largest community-focused credit union.
- Benefits: Enjoy competitive pay, flexible health plans, tuition reimbursement, and wellness credits.
- Why this job: Be part of a supportive team dedicated to community growth and member satisfaction.
- Qualifications: Passionate about customer service, self-motivated, and detail-oriented.
- Other info: Diversity and inclusion are key values; all backgrounds are encouraged to apply.
Description
Are you ready for a new career journey at Nova Scotia\’s largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.
East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.
East Coast Credit Union is seeking aPart-time Financial Services Representative to join our team in our Inverness branch! Reporting to the Assistant Manager, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting credit union products and services.
We offer…
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation to commensurate with experience ($23.21 – 27.30 per hour) and benefits with performance-based incentives.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Tuition reimbursement, training, and personal development.
- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
You would…
- Provide exceptional customer service to current and prospective members.
- Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
- Process various financial transactions and balance daily work in an accurate manner.
- Understand all products and services offered by East Coast Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
- Assist in the promotion of new products and services to Credit Union members.
- Respond to member inquiries and resolve any concerns or discrepancies.
- Follow the Credit Union’s security and risk management procedures.
- Demonstrate a team approach and provide support to the Front-Line team.
- Complete other duties as assigned.
You are…
- Passionate about providing exceptional customer service.
- Able to achieve and exceed business/sales objectives.
- Self-motivated with a strong work ethic.
- A critical thinker with problem-solving skills.
- Accurate and have a high attention to detail (data entry, paperwork, cash balancing).
- A great communicator with time management skills.
Applications will be accepted until: August 6 th , 2024.
Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.
We wish to thank applicants in advance; only candidates selected for an interview will be contacted.
At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.
East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107
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Financial Services Representative employer: East Coast Credit Union
Contact Detail:
East Coast Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Representative
✨Tip Number 1
Familiarise yourself with the products and services offered by East Coast Credit Union. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 2
Showcase your customer service skills during any interactions with the team. Whether it's through networking or during the interview process, highlight specific examples of how you've provided exceptional service in previous roles.
✨Tip Number 3
Research the community involvement of East Coast Credit Union. Being able to discuss their initiatives and how you can contribute to their community-driven approach will set you apart as a candidate who aligns with their values.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Given the nature of the role, being able to articulate how you've effectively resolved customer issues in the past will demonstrate your critical thinking skills and suitability for the position.
We think you need these skills to ace Financial Services Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Financial Services Representative position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the credit union's community-driven approach. Mention specific examples of how you've provided exceptional service in the past.
Highlight Relevant Skills: In your CV, emphasise skills such as problem-solving, attention to detail, and communication. Use bullet points to clearly outline your achievements and experiences that demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at East Coast Credit Union
✨Understand the Credit Union Model
Before your interview, make sure you understand how a credit union operates differently from a traditional bank. Familiarise yourself with the community-driven approach and the focus on member satisfaction, as this will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Be ready to discuss specific situations where you identified a customer's needs and how you went above and beyond to assist them.
✨Demonstrate Attention to Detail
Since the role involves processing financial transactions and balancing cash, be prepared to discuss your experience with accuracy in data entry and handling money. Highlight any relevant experiences that showcase your attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the credit union is the right fit for you.
