At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences in a vibrant restaurant.
- Company: Join Victors, a trendy neighbourhood restaurant under East Coast Concepts.
- Benefits: Enjoy 50% off food, mental health support, and extra annual leave after 3 years.
- Other info: Opportunities for career development and a fun work environment await you!
- Why this job: Be part of a dynamic team that values your input and growth.
- Qualifications: A passion for hospitality and a drive for excellence in service.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Victors, our food focused hospitality brand baby of East Coast Concepts. Beautiful, vibrant, upscale yet informal, Victors is the perfect neighbourhood restaurant. Offering a modern American menu of small and larger plates ‑ perfect to share in a casually elegant setting, with service to match.
What we need from you is a passion for the guest experience and an appetite for exceptional service that drives your dedication to never stop short. As well as managing service and developing your team, you'll have the opportunity to take part in all aspects of the employee experience and general business improvements, as we encourage our managers to be accountable for their business' profitability. We don't accept ordinary or average, so you shouldn't either.
Whilst you will work in our Victors brand, your employee experience is managed by our parent company East Coast Concepts, so here's what you can expect from us…
Benefits
- 50% discount on food across the estate
- Tronc & tips
- Access to our in‑house mental health first aider and the use of a free mental health and wellbeing helpline
- After 6 months with ECC, you will be paid to enjoy your birthday off
- After 1 year with ECC, you'll be eligible for our increased Maternity & Paternity allowance
- After 3 years with ECC, you will earn 5 additional days of annual leave
- Access to Wagestream to assist your financial wellbeing
- A Reward & Recognition programme where you could earn £400 worth of easyJet vouchers!
If you want more reasons to work with us, then apply for the vacancy and find out! We look forward to getting to know you.
Reservations Manager in Newcastle upon Tyne employer: East Coast Concepts
At Victors, we pride ourselves on being an exceptional employer that values passion and dedication to guest experiences. Our vibrant work culture fosters personal and professional growth, offering unique benefits such as a generous discount on food, mental health support, and additional leave for long-serving employees. Join us in creating memorable dining experiences while enjoying a supportive environment that encourages accountability and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know Victors and East Coast Concepts inside out! Check out their socials and website to understand their vibe and values. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Reservations Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by thinking about how you can enhance the guest experience at Victors. Bring specific examples of how you've done this in the past, and be ready to discuss your ideas for improving service and team development.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Victors family and ready to bring your A-game!
We think you need these skills to ace Reservations Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the guest experience shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional service.
Tailor Your Application:Make sure to customise your application to reflect how your skills and experiences align with the Reservations Manager role at Victors. Highlight any relevant experience in hospitality and team management that showcases your ability to drive service excellence.
Be Authentic:We appreciate authenticity! Don’t be afraid to let your personality come through in your writing. Share your unique approach to managing teams and improving guest experiences – we love to see what makes you, you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at East Coast Concepts
✨Know the Brand Inside Out
Before your interview, dive deep into Victors and East Coast Concepts. Familiarise yourself with their menu, values, and social media presence. This shows your genuine interest and helps you connect your passion for guest experience with their brand ethos.
✨Showcase Your Service Passion
Prepare examples that highlight your dedication to exceptional service. Think of specific situations where you went above and beyond for guests or improved team performance. This will demonstrate that you embody the spirit of not accepting ordinary or average.
✨Team Development Focus
Be ready to discuss how you’ve managed and developed teams in the past. Share strategies you've used to motivate staff and improve service quality. This aligns perfectly with their need for a Reservations Manager who can manage service and develop their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, employee experience, and business improvements. This not only shows your enthusiasm but also helps you gauge if Victors is the right fit for you. Remember, interviews are a two-way street!
