Job summary
We are seeking an exceptional Head of Business Intelligence and Performance to lead our Business Intelligence function and help shape the future of performance management, analytics and decision making across the organisation.
This is an exciting opportunity to play a pivotal role in developing a truly data-driven culture. Working closely with senior operational, clinical and corporate leaders, you will provide expert analysis, performance intelligence and strategic insight that supports organisational planning, service improvement and delivery of our ambitious objectives.
You will lead a skilled team of analysts and BI professionals, driving innovation through modern reporting solutions, dashboards, forecasting and advanced analytics.
If you are an experienced Business Intelligence, Informatics or Performance leader who enjoys influencing strategic decisions, developing high-performing teams and delivering measurable impact, we would love to hear from you.
The job description is awaiting Agenda for Change job matching. The banding and duties may be subject to change.
Main duties of the job
As Head of Business Intelligence and Performance, you will lead the development and delivery of the Business Intelligence and Performance function.
You will be responsible for overseeing organisational performance reporting, analytics, forecasting, benchmarking and business intelligence services, ensuring leaders have timely, accurate and actionable information to support decision making. Working closely with the Chief Operating Officer, operational leaders and senior stakeholders, you will provide expert advice on organisational performance, productivity, demand, capacity and opportunities for improvement.
The role includes leading the development of performance frameworks, dashboards, reporting systems and analytical tools, while ensuring robust information governance, data quality and compliance with NHS standards. You will identify emerging risks and trends, develop forecasting and predictive analytics capabilities, and translate complex information into clear recommendations.
You will also provide professional leadership to the Business Intelligence and Performance team, managing resources, budgets, workforce development and service improvement initiatives.
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
The Business Intelligence and Performance team sits within ECCH's ICT and Digital Directorate and plays a central role in delivering trusted information, performance reporting and analytical insight across the organisation. We are a collaborative, forward-thinking team that partners with operational, clinical and corporate services to support decision making, service improvement and transformation. We are committed to innovation, continuous improvement and helping ECCH become an increasingly data-driven organisation.
Job description
Job responsibilities
Performance Management and Assurance
*Lead the development, implementation and continuous improvement of the organisation's performance management framework.
*Ensure robust monitoring arrangements are in place against national standards, contractual requirements, organisational objectives and key performance indicators.
*Lead the production and presentation of performance information to operational, executive and governance forums.
*Support managers and clinical leaders to understand performance, identify risks and implement recovery plans where standards are not achieved.
*Develop trajectories, benchmarking methodologies and performance forecasting models to support organisational planning and decision making.
*Ensure organisational performance information is interpreted consistently and communicated effectively.
*Provide expert advice on performance management issues to senior managers and service leaders.
Business Intelligence and Analytics
*Lead the Business Intelligence function and oversee the delivery of all performance reporting and analytical services.
*Develop and maintain a Business Intelligence strategy and associated delivery roadmap.
*Lead the development of reporting architecture, dashboards, data visualisation products and analytical tools.
*Oversee the delivery of forecasting, predictive analytics, statistical analysis, benchmarking and trend modelling.
*Ensure analytical outputs are translated into meaningful intelligence that supports operational and strategic decision making.
*Promote innovation, automation and self-service reporting solutions to improve organisational capability.
*Establish standards for analytical methodologies, reporting quality assurance and information governance.
Organisational Performance Intelligence
*Act as the organisation's lead specialist for performance intelligence.
*Work closely with the Chief Operating Officer and operational leaders to analyse service performance, productivity, demand, capacity and operational effectiveness.
*Provide highly specialist analytical advice regarding areas of underperformance, variation and improvement opportunities.
*Interpret highly complex information from multiple sources where analysis may be incomplete, conflicting or require significant professional judgement.
*Identify emerging risks and opportunities through advanced analysis and forecasting techniques.
*Evaluate options for improvement and provide evidence-based recommendations where no clear precedent exists.
*Produce concise and impactful reports, briefings and presentations for senior stakeholders.
Responsibility for Information Resources
*Hold responsibility for the integrity, governance and development of organisational performance information systems and reporting frameworks.
*Lead the development and maintenance of the organisation's business intelligence infrastructure.
*Ensure the provision of a single, trusted source of information for organisational performance reporting.
*Establish data quality standards and oversee processes to monitor data accuracy, completeness and consistency.
*Ensure compliance with NHS Information Standards, Data Security and Protection requirements, Information Governance legislation and organisational policies.
*Lead improvements to information management processes and performance datasets.
Leadership and Management
*Provide professional leadership to the Business Intelligence and Performance team.
*Directly manage designated BI and Performance team.
*Be responsible for recruitment, induction, appraisal, supervision, attendance management, professional development, succession planning and workforce planning within the team.
*Develop a high-performing, customer-focused analytical service.
*Create a culture of continuous improvement, innovation and learning.
*Lead workforce development to ensure the team possesses the appropriate technical, analytical and professional skills required to meet organisational needs.
Planning and Organisational Responsibilities
*Develop and deliver the annual work programme for the Business Intelligence and Performance function.
*Manage multiple complex workstreams and competing organisational priorities.
*Coordinate resources to ensure delivery of statutory reporting requirements, performance monitoring and commissioned analytical work.
*Lead complex projects relating to reporting systems, analytical development and service improvement.
*Contribute to organisational planning and transformation programmes through expert analytical support.
Responsibility for Financial and Physical Resources
*Be responsible for the management of delegated budgets associated with the Business Intelligence and Performance function.
*Ensure effective utilisation of business intelligence systems, analytical resources and software licences.
*Contribute to the development of business cases and investment proposals relating to business intelligence capability.
*Ensure value for money through appropriate deployment of staff, technology and analytical resources.
Communication and Relationship Management
*Communicate highly complex, sensitive and potentially contentious information to a wide range of audiences.
*Present complex performance and analytical information to senior leaders, committees and other stakeholders.
*Build effective relationships with clinicians, managers, executives and external partners.
*Influence decision making through the provision of robust analysis and evidence.
*Represent the organisation within regional and national Business Intelligence and Performance networks where appropriate.
*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Qualifications
Essential
- *Masters degree or equivalent experience in Business Intelligence, Informatics, Analytics, Statistics or related discipline.
- *Evidence of continuing professional development.
- *Management qualification or equivalent leadership experience
Desirable
- *Prince2, Agile, Lean, Power BI, SQL or professional analytics certification.
Experience
Essential
- *Extensive Business Intelligence, Informatics or Performance Management experience.
- *Experience leading analytical teams and complex programmes of work.
- *Experience developing dashboards, reporting platforms and data warehouses.
- *Experience presenting complex information to senior stakeholders.
- *Experience delivering organisational change and service improvement.
Desirable
- *Experience of BI/Informatics/Performance within the NHS
Additional Criteria
Essential
- SKILLS AND KNOWLEDGE
- *Advanced SQL, reporting, analytics and data visualisation skills.
- *Expertise in KPI development, forecasting and statistical analysis.
- *Knowledge of Power BI, SSRS, SSIS and data warehouse design.
- *Excellent communication, leadership and stakeholder management skills.
- PERSONAL ATTRIBUTES
- *Strategic thinker with excellent leadership capability.
- *Ability to influence and negotiate at senior level.
- *Self-motivated and able to motivate others.
- *Strong analytical and problem-solving skills.
- *Commitment to ECCH CARE Values and Signature Behaviours.
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Desirable
- SKILLS AND KNOWLEDGE
- *Knowledge of NHS datasets, information standards and governance requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Coast Community Healthcare CIC
Address
Hamilton House
Battery Green Road
Lowestoft
Suffolk
NR32 1DE
United Kingdom
Employer's website
https://www.ecch.org/ (Opens in a new tab)
Head of Business Intelligence and Performance in Lowestoft employer: East Coast Community Healthcare CIC
East Coast Community Healthcare CIC is an exceptional employer that values its staff and fosters a supportive work culture. With a focus on employee growth, we offer continuous professional development opportunities and the chance to make a meaningful impact in the community. Working remotely in the Great Yarmouth and Waveney area allows for flexibility while providing essential care to those in need, making this role both rewarding and fulfilling.
Contact Details:
East Coast Community Healthcare CIC Recruitment Team
