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- Tasks: Lead and develop customer service and technical support strategies.
- Company: Join a council committed to environmental sustainability and community service.
- Benefits: Enjoy flexible working, 24 days annual leave, and training opportunities.
- Why this job: Make a real impact while working in a supportive and eco-friendly environment.
- Qualifications: Degree level education and strong leadership skills required.
- Other info: Informal discussions available; apply by 4 July 2025.
The predicted salary is between 28800 - 48000 £ per year.
If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will lead, plan and be responsible for service development including technical support service and customer services interfaces.
Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement.
In return, the council offers a range of benefits including:
- flexible working
- generous annual leave allowance starting at 24 days per year
- childcare scheme (in approved cases)
- training and development
- occupational health programme
- holidays and sickness scheme entitlements
If you are looking to work for an organisation that prioritises environmental sustainability, the council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 22nd (out of 164) on the latest national council climate scorecard.
For an informal discussion about the post please contact David Morren on 01353 665555.
This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended 2023) and therefore applicants are required to declare all unspent cautions and/or convictions. You can find more details about our policies for ex-offenders in the Recruitment Policy available on the website.
Closing date for completed applications is: Friday 4 July 2025. The selection process will be held on: weeks commencing Monday 14 and Monday 21 July 2025. Please note that only candidates selected for interview will be contacted by the HR Department with confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.
Planning Service Development and Technical Support Team Leader employer: East Cambridgeshire District Council
Contact Detail:
East Cambridgeshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Service Development and Technical Support Team Leader
✨Tip Number 1
Familiarise yourself with the council's commitment to environmental sustainability. Highlight your own experiences or initiatives that align with this focus during any discussions or interviews.
✨Tip Number 2
Prepare to discuss your leadership and management skills in detail. Think of specific examples where you've successfully led a team or project, particularly in service development or customer support.
✨Tip Number 3
Research the latest trends in service standards and policies relevant to technical support. Being knowledgeable about current best practices will demonstrate your strategic thinking and commercial awareness.
✨Tip Number 4
Reach out to David Morren for an informal chat about the role. This can give you valuable insights into what the council is looking for and help you tailor your approach when applying.
We think you need these skills to ace Planning Service Development and Technical Support Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your customer focus, strategic thinking, and leadership skills in your application.
Tailor Your CV: Customise your CV to reflect your experience in service development and technical support. Use specific examples that demonstrate your ability to lead projects and drive continuous improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for environmental sustainability and your alignment with the council's values. Mention any relevant achievements and how they relate to the role.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East Cambridgeshire District Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Planning Service Development and Technical Support Team Leader. Familiarise yourself with service development, technical support, and customer service interfaces to demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership and management skills. Discuss how you've successfully led teams or projects in the past, focusing on your ability to drive continuous improvement and develop service standards.
✨Align with Company Values
Research the council's commitment to environmental sustainability and be ready to discuss how your values align with theirs. Showing that you care about their mission can set you apart from other candidates.
✨Prepare Questions
Have a list of insightful questions ready for your interviewer. This could include inquiries about the council's future projects or how they measure success in service development. It shows your genuine interest in the role and the organisation.
