At a Glance
- Tasks: Support patients remotely, monitor health, and escalate concerns to clinicians.
- Company: Join a respected NHS service dedicated to innovative digital health solutions.
- Benefits: Gain valuable experience, flexible hours, and opportunities for personal development.
- Other info: Dynamic team environment with a focus on community health and patient empowerment.
- Why this job: Make a real difference in patient care while working with cutting-edge telehealth technology.
- Qualifications: Health care background or relevant certification; experience with telemedicine is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Are you a HCA, phlebotomist, or hold a Health Care certificate? Do you enjoy working in a varied and fast-paced environment providing the highest quality patient care within a multi-professional team? If the answer is yes, then we would like to hear from you!
The Digital Health Service provides a mechanism for delivering 21st Century care and connecting people with medical and non-medical sources of support, empowering people to better self-manage their conditions and/or work collaboratively with healthcare professionals to manage their conditions. The Digital Health Service delivers expert clinical case management, using virtual technologies. Patients with short and long-term conditions may be at risk of deteriorating health that may result in declining quality of life or avoidable hospital admission.
Main duties of the job
The Clinical Support Team Member will assist in clinical case management, using virtual technologies, for patients living with short- and long-term conditions. The Digital Health Clinical Support Team Member is a pivotal support role for assisting with monitoring of patients on the caseload and responding to markers of declining patient health. Escalation of concerns to the Digital Health Clinicians ensures intervention is delivered in the community setting; consequently, helping the patient regain stability, and preventing in-patient hospital admission.
About us
EBPC is a well-respected enabler of high-quality NHS services. Established 27 years ago as an Out of Hours GP service, we have grown significantly and deliver a full range of services, 24/7, to support 111, Primary Care Networks, Digital Health, Integrated Care Systems, Acute and Community NHS Trusts.
Key Responsibilities
- Have an appropriate experiential health care background such as: health care assistant, therapy assistant, emergency medical technician.
- Work with the Digital Health Clinicians supporting high level remote monitoring for patients with short- and long-term conditions.
- Escalate to the Digital Health Clinicians when markers for deterioration are evident on submission of abnormal observations by patients via the Docobo system.
- Work with partners in nursing and residential care to ensure optimum health outcomes for their residents.
- Work on shared caseloads with Integrated Care System (ICS) by acting as an integral member of the community team.
- Possess experience working within the telemedicine field to support the delivery of clinical care remotely.
- Deliver health promotion advice under supervision from clinical colleagues via the Digital Health model.
- Work in alignment with Primary Care toward a shared vision of seamless management for patients with short- and long-term conditions.
- Maintain accountability for practice to the Digital Health Team Leader following all EBPC Policies and Procedures.
- Maintain legible, accurate and up to date records that are dated and signed in accordance with EBPC Policies for standards on record keeping.
- Contribute to the onboarding and discharging of patients with short- and long-term conditions from the Docobo patient management platform.
- Work in a supervised capacity with patients, their families and carers managing referrals according to need and priority.
- Escalate complex clinical data that has alerted on the Docobo patient management platform to the Digital Health Clinical colleagues.
- Understand and support the achievement of EBPC's business plan objectives and performance targets.
- Identify the potential for service developments, risks and deficits and inform the Digital Health Team Leader.
- Be accountable for practice taking every reasonable opportunity to sustain and improve knowledge and competence.
- Assist the Digital Health Team Leader to manage the effective use of resources within the Digital Health team.
- Have experience of Docobo patient management platform or similar.
- Have experience with other clinical patient management systems: Adastra, EMIS, Connected Care.
Patients Care
- Use telemedicine knowledge and skills to remotely monitor the physical and psychosocial needs of a defined client group.
- Use telemedicine and healthcare knowledge to respond to alerts raised by the Docobo patient management platform.
- Work with partners in nursing and residential care to improve the health outcomes of the residents.
- Assist the Digital Health Clinicians who are dealing with complex patient situations.
- Use telemedicine assessment tools/skills that will ensure an appropriate level of therapeutic supervision.
- Conduct patient encounters with sensitivity and to act as patient advocate, maintaining patient confidentiality.
- Deliver care that is patient centred, respecting diverse cultural backgrounds, and requirements.
- Work in partnership with the patients to empower them to make informed choices about their healthcare.
- Offer a supportive service to patients and their carers who are using the Digital Health service.
Responsibilities for People and Training
- Be responsible for providing and maintaining a learning environment and maximise opportunities for education and development in the clinical area.
- Act as a Digital Health resource and assist in mentoring new Clinical Support Team Members.
- Take responsibility for your own personal development; maintain competence, knowledge, and skills commensurate with role.
Person Specification
- Vocational qualification or experiential knowledge for remote clinical management of patient cohorts using Docobo technologies or similar.
- Experiential knowledge of delivering services via telehealth technologies.
- Registered healthcare support worker background (EMT, HCA etc).
- Experience with Adastra, EMIS and Connected Care systems.
- Significant experience of working with a multi-disciplinary team using virtual solutions/packages to provide care.
- Evidence of innovative and flexible approach to care and the organisation of care.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Digital Health Clinical Support Team Member in Bracknell employer: East Berkshire Primary Care
Join our dynamic team at EBPC, where we prioritise clinician wellbeing and patient safety in a supportive environment. As a General Practitioner in Slough, you'll benefit from flexible sessions, structured clinical support, and opportunities for professional growth within a multidisciplinary team dedicated to high-quality urgent care. Experience a collaborative work culture that empowers you to focus on delivering excellent patient care with the right systems in place.
Contact Details:
East Berkshire Primary Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Health Clinical Support Team Member in Bracknell
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We think you need these skills to ace Digital Health Clinical Support Team Member in Bracknell
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