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- Tasks: Deliver top-notch customer service in catering, bar, and retail settings.
- Company: Join East Ayrshire Leisure Trust, a community-focused organisation.
- Benefits: Earn £14.83 - £15.53 per hour with flexible working hours.
- Why this job: Be part of a team that values innovation and sustainability in hospitality.
- Qualifications: Passion for customer service and teamwork is essential.
- Other info: Great opportunity for personal growth and making a difference in the community.
The predicted salary is between 13 - 16 £ per hour.
Job Purpose: Contributing to and delivering excellent customer service across East Ayrshire Leisure Trust, the Hospitality Experience Assistant will prepare and deliver a wide range of planned catering, bar, hospitality and retail offers, contributing to the design and delivery of innovative, modern and sustainable services. Working within a performance management and continuous improvement framework, the postholder will strive to exceed the expectations of the Trust's Strategic Vision and Delivery Plan.
Rate of Pay: £14.83 - £15.53 per hour
Hours of work: Wednesday - Saturday 9.00am - 5.00pm (50 minute unpaid lunch break applicable daily) & Sunday 9.00am - 4.00pm (40 minute unpaid lunch break applicable)
Responsibilities and Our Values:
- Contribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values;
- Being honest and demonstrating integrity at all times;
- Engaging and inclusive with our people, partners and stakeholders;
- Striving for continuous improvement by being ambitious and aspirational in all that we do;
- Taking responsibility and being accountable for our organisation and our service delivery.
Additional Information: We follow the national guidance in relation to pre-employment checks namely Safer Recruitment Through Better Recruitment. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made.
Hospitality Experience Assistant - EAY12179 in Kilmarnock employer: East Ayrshire Leisure Trust
Contact Detail:
East Ayrshire Leisure Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Experience Assistant - EAY12179 in Kilmarnock
✨Tip Number 1
Get to know the company! Research East Ayrshire Leisure Trust and their values. When you understand what they stand for, you can tailor your approach and show how you fit right in with their vision.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your experience aligns with the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your personality! The Hospitality Experience Assistant role is all about customer service, so let your enthusiasm shine through. Be engaging and friendly during your interactions – it’s all part of the experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hospitality Experience Assistant - EAY12179 in Kilmarnock
Some tips for your application 🫡
Read the Job Specification Carefully: Before you start your application, make sure to thoroughly read the job specification. It’s crucial to understand what the role entails and how you can showcase your skills and experiences that align with the essential criteria.
Tailor Your Application: Don’t just send a generic application! We want to see how your unique experiences relate to the Hospitality Experience Assistant role. Highlight specific examples from your past that demonstrate your customer service skills and commitment to continuous improvement.
Be Honest and Transparent: Integrity is key for us at StudySmarter. When filling out your application, be honest about your experiences and any criminal convictions if applicable. This builds trust and shows that you’re serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at East Ayrshire Leisure Trust
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of excellent customer service. Think about how you can demonstrate your understanding of engaging with customers and creating a welcoming atmosphere. Prepare examples from your past experiences where you went above and beyond to meet customer needs.
✨Showcase Your Creativity
Since the role involves contributing to innovative and modern services, be ready to share your ideas on how to enhance hospitality experiences. Think of unique catering or bar concepts that could fit within the Trust's vision and be prepared to discuss them during the interview.
✨Emphasise Teamwork and Accountability
This position requires working closely with others, so highlight your ability to collaborate effectively. Share specific instances where you took responsibility for a task or project and how it contributed to team success. This will show that you align with their values of accountability and teamwork.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in a hospitality context. Practice responding to situations like handling difficult customers or managing busy periods. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.