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- Tasks: Deliver exceptional customer service in our vibrant Cultural Hubs and venues.
- Company: Join East Ayrshire Leisure Trust, dedicated to innovative and sustainable community services.
- Benefits: Enjoy a competitive pay rate of £14.26 - £14.93 per hour and a fixed-term contract until March 2026.
- Why this job: Be part of a dynamic team that values integrity, engagement, and continuous improvement.
- Qualifications: Candidates must meet essential criteria outlined in the job specification.
- Other info: Pre-employment checks are required, including references and a Criminal Conviction Declaration Form.
Your enthusiasm for delivering excellent customer care will ensure a warm and welcoming environment is provided within our Cultural Hubs and venues. You will be driven by a commitment to deliver outstanding services within busy facilities, whilst maintaining the highest level of standards and contributing to an overall excellent customer experience.
Responsibilities and Our Values:
- Contributing to and delivering excellent customer service across East Ayrshire Leisure Trust.
- Preparing and delivering a wide range of planned programmes, activities and events.
- Contributing to the design and delivery of innovative, modern and sustainable services.
- Working within a performance management and continuous improvement framework.
- Striving to exceed the expectations of the Trust's Strategic Vision and Delivery Plan.
- Promoting and recognising the importance of people in delivering our vision and values.
- Being honest and demonstrating integrity at all times.
- Engaging and inclusive with our people, partners and stakeholders.
- Striving for continuous improvement by being ambitious and aspirational in all that we do.
- Taking responsibility and being accountable for our organisation and our service delivery.
Additional Information:
We follow the national guidance in relation to pre-employment checks namely Safer Recruitment Through Better Recruitment. During your application process, you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager.
The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made.
Customer Experience Assistant - EAY11493 employer: East Ayrshire Leisure Trust
Contact Detail:
East Ayrshire Leisure Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant - EAY11493
✨Tip Number 1
Familiarise yourself with the values and mission of East Ayrshire Leisure Trust. Understanding their commitment to customer service and community engagement will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully delivered excellent customer service. Be ready to discuss specific situations that highlight your ability to engage with customers and resolve issues effectively.
✨Tip Number 3
Show your enthusiasm for the role by researching the types of programmes and activities offered at the Cultural Hubs. This knowledge will allow you to speak confidently about how you can contribute to their success and enhance the customer experience.
✨Tip Number 4
Network with current or former employees of East Ayrshire Leisure Trust if possible. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Experience Assistant - EAY11493
Some tips for your application 🫡
Understand the Job Specification: Carefully read the job specification attached to the listing. Make sure you understand all the essential criteria and responsibilities outlined, as you will need to demonstrate how you meet these in your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role of Customer Experience Assistant. Focus on your customer service experience and any specific achievements that showcase your ability to deliver excellent service.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the organisation. Use specific examples from your past experiences to illustrate how you embody the values and responsibilities mentioned in the job description.
Provide Relevant References: When listing your references, ensure you include at least two appropriate individuals, one being from your current or most recent employer. Make sure they are senior managers who can vouch for your skills and work ethic.
How to prepare for a job interview at East Ayrshire Leisure Trust
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer care. Share specific examples from your past experiences where you went above and beyond to ensure a positive customer experience.
✨Demonstrate Your Understanding of the Role
Familiarise yourself with the key duties and responsibilities outlined in the job specification. Be prepared to discuss how your skills and experiences align with these requirements during the interview.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well within a team and engage with various stakeholders. Provide examples of how you've successfully collaborated with others to achieve common goals in previous roles.
✨Prepare for Behavioural Questions
Anticipate questions that assess your problem-solving skills and ability to handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.