Customer Experience Assistant

Location: Grange Leisure Centre Beech Avenue Kilmarnock, KA1 2EW

Rate: £14.26 – £14.93 per hour pro rata

Contract Type: Temporary

Position Type: Part Time

Hours: 23 hours per week

Job Purpose

Are you enthusiastic and passionate about delivering excellent customer service and programmes within local communities? Do you want to develop yourself as a Leisure professional? We are looking for someone who is honest, ambitious, takes responsibility, and is accountable for service delivery. Please see the attached Key Activities and Job Specification which outline all responsibilities and duties for this post. To be considered for interview, candidates must demonstrate on the application that they meet all essential criteria of the attached job specification. In return, we offer competitive salaries, an exceptional employer pension contribution, generous annual leave, and discounted fitness & golf memberships.

Rate of Pay

Rate of Pay: £14.26 – £14.93 per hour

Hours of work: 23 hours per week – Monday, Wednesday & Thursday 4.45pm – 9.45pm & Sunday 9.00am – 5.00pm

This is a temporary position until 31 March 2026

Responsibilities and Our Values

• Contribute to and deliver excellent customer service, promoting and recognizing the importance of people in delivering our vision and values;
• Being honest and demonstrating integrity at all times;
• Engaging and inclusive with our people, partners, and stakeholders;
• Striving for continuous improvement by being ambitious and aspirational in all that we do;
• Taking responsibility and being accountable for our organization and our service delivery.

Additional Information

We follow the national guidance in relation to pre-employment checks, namely “Safer Recruitment Through Better Recruitment”. During your application process, you should provide details of at least two appropriate and relevant references, including one from your current or most recent employer. The reference from your current or most recent employer must be from an appropriate senior manager and not a peer at the same level. The duties of the post involve Regulated Work with children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. Successful applicants will be required to become a PVG Scheme member or have an up-to-date record before employment can be confirmed. PVG records are constantly updated, and any relevant disclosures will be discussed with the applicant prior to any formal offer.

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