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- Tasks: Support groups during their stay with catering and activities in a safe environment.
- Company: Join our Treehouse Centre at Dean Castle Country Park, dedicated to conservation and community engagement.
- Benefits: Earn £14.83 per hour with night shift allowances; flexible hours on an 'as and when required' basis.
- Why this job: Be part of a positive team, making a real impact on visitors' experiences and promoting conservation.
- Qualifications: Must meet essential criteria outlined in the job specification; references required.
- Other info: Role involves working with children and vulnerable adults; PVG membership is necessary.
Job Purpose
We are seeking Customer Experience Assistants to support our Treehouse Centre at Dean Castle Country Park. The Centre offers residential stays for conservation holidays, schools, or community groups. The role involves supporting groups during their stay with catering, activities, and ensuring a safe, secure, and positive environment. Please see the attached Job Specification and Key Activities for detailed responsibilities and duties.
To be considered for an interview, candidates must demonstrate on the application that they meet all essential criteria outlined in the attached Job Specification.
Rate of Pay
£14.83 per hour. Hours are on an \’as and when required\’ basis. A Night Working Allowance at one-third of the hourly rate applies for hours worked between 10pm and 6am.
Responsibilities and Our Values
- Contribute to and deliver excellent customer service, promoting the importance of people in achieving our vision and values.
- Demonstrate honesty and integrity at all times.
- Engage with our people, partners, and stakeholders in an inclusive manner.
- Strive for continuous improvement, being ambitious and aspirational in all activities.
- Take responsibility and accountability for our organization and service delivery.
Additional Information
Employment References: We adhere to the national guidance \”Safer Recruitment Through Better Recruitment.\” During the application process, you should provide details of at least two appropriate references, including one from your current or most recent employer, which must be from an appropriate senior manager. References from peers at the same level are not acceptable.
PVG: The role involves regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. Successful applicants will need to become a PVG Scheme member or have an existing record updated before a formal offer is made. PVG records are continuously updated, and any relevant disclosures will be discussed prior to employment.
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Bank Customer Experience Assistant (Residential) employer: East Ayrshire Leisure Trust
Contact Detail:
East Ayrshire Leisure Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Customer Experience Assistant (Residential)
✨Tip Number 1
Familiarise yourself with the Treehouse Centre and its mission. Understanding the values and goals of the organisation will help you align your responses during any interviews and show that you're genuinely interested in contributing to their vision.
✨Tip Number 2
Highlight any previous experience you have working with children or community groups. Be ready to share specific examples of how you've contributed to a positive environment in similar settings, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise during residential stays, such as managing group dynamics or ensuring safety. This will showcase your problem-solving skills and ability to maintain a secure environment.
✨Tip Number 4
Make sure to gather strong references from previous employers, especially those who can speak to your customer service skills and integrity. Having credible references will strengthen your application and provide assurance of your capabilities.
We think you need these skills to ace Bank Customer Experience Assistant (Residential)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and essential criteria. Make sure you can demonstrate how your skills and experiences align with the requirements outlined in the Job Specification.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, catering, or working with groups. Use specific examples that showcase your ability to create a positive environment and support diverse groups.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for customer service and your commitment to the organisation's values. Mention your understanding of the role and how you can contribute to the Treehouse Centre's mission.
Provide Relevant References: Select at least two appropriate references, ensuring one is from a current or recent employer. Make sure they can speak to your skills in customer service and your ability to work with children or community groups, as required by the role.
How to prepare for a job interview at East Ayrshire Leisure Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Experience Assistant. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as supporting groups during their stay and ensuring a positive environment.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer service, think of examples from your past experiences where you provided excellent service. Be ready to share these stories during the interview to showcase your ability to engage with people in an inclusive manner.
✨Show Your Commitment to Safety
Given that this position involves working with children and vulnerable adults, it's crucial to express your understanding of safety protocols. Familiarise yourself with the Protection of Vulnerable Groups (PVG) requirements and be prepared to discuss how you would ensure a safe and secure environment for all guests.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the Treehouse Centre and its operations. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values, especially regarding continuous improvement and accountability.