At a Glance
- Tasks: Manage care at home systems and support frontline staff deployment.
- Company: East Ayrshire Council, dedicated to community service and inclusivity.
- Benefits: Competitive salary, shift allowance, and a diverse work environment.
- Other info: Full-time role with flexible shifts and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in scheduling and a customer-focused attitude required.
The predicted salary is between 27937 - 29247 £ per year.
Support all aspects of care at home systems operation, performance reporting and data management for the service. Responsible for the updating and maintaining of electronic systems, making decisions in relation to the deployment of frontline staff, as well as providing an efficient and effective first point of contact for service users, families and staff. Provide support and formal supervision for System Schedulers, considering all their work related needs as part of the overall service improvement agenda. You will be customer focused and be part of a fast moving, challenging, continually changing environment which ensures that all care at home provision meets the individual needs of service users by maintaining an electronic scheduling system and committing resources as required. Working together with internal and external partners within agreed timescales and standards.
Requirements
The duties of this post requires access to the public sector network and therefore the successful applicant must complete a basic Disclosure Scotland application. A formal offer of employment with East Ayrshire Council will only be made once satisfactory clearance has been received. Any information that is disclosed on a basic disclosure will require to be discussed before a formal offer of employment is made.
Responsibilities
We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.
The Individual
This is a full time position based at the Johnnie Walker Bond, Kilmarnock. The hours are worked on a shift pattern - Early and back shifts and weekend working to cover from 7.00 am - 10.00 pm, 7 days per week.
- Early Shift - Monday to Friday 7.00 am - 3.00 pm
- Back Shift - Monday to Friday 2.00 pm - 10.00 pm
- One weekend in three
Annual Salary £27,937 - £29,247 plus 12.5% shift allowance.
If you require further information please contact Graham MacMillan at graham.macmillan@east-ayrshire.gov.uk
East Ayrshire Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community. We encourage applicants from underrepresented groups including Black and Minority Ethnic people, disabled people and LGBT people. We are also keen to decrease occupational segregation and so encourage women to apply for managerial posts and/or roles in which they are underrepresented. East Ayrshire Council is a Disability Confident employer and a Recruit with Conviction Ambassador.
Senior Scheduler - EAY12695 in Kilmarnock employer: East Ayrshire Council
East Ayrshire Council is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact on justice services in the community. With a strong focus on collaboration and professional development, employees benefit from comprehensive training opportunities and a supportive culture that values innovation and strategic thinking. Working in East Ayrshire not only provides a chance to contribute to vital social services but also allows for a fulfilling career within a dedicated team committed to achieving the council's key strategic aims.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Scheduler - EAY12695 in Kilmarnock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at East Ayrshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like East Ayrshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Scheduler - EAY12695 in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to East Ayrshire Council:Your cover letter is your chance to shine! Tell us why you want to work at East Ayrshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at East Ayrshire Council!
How to prepare for a job interview at East Ayrshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
