At a Glance
- Tasks: Support the Customer Liaison Team with effective administration and high-quality service delivery.
- Company: Join East Ayrshire Council, a diverse and inclusive employer committed to community support.
- Benefits: Flexible working hours, competitive salary, and a supportive work environment.
- Other info: Temporary position until March 2027 with opportunities for career growth.
- Why this job: Make a real difference in your community while gaining valuable administrative experience.
- Qualifications: Strong organisational skills and a passion for community service.
The predicted salary is between 26991 - 28265 £ per year.
To provide effective administration support to the Customer Liaison Team and the East Ayrshire Federation of Tenant and Residents through the establishment and delivery of administrative procedures and processes that contribute to a consistent and high-quality service provision to assist with the promotion, delivery and integration of the key objectives identified within the Housing Service Plan and the Community Plan.
Responsibilities:
- We follow the national guidance in relation to pre-employment checks, namely "Safer Recruitment Through Better Recruitment".
- During your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. The reference from your current or most recent employer must be from an appropriate senior manager and cannot be from a former peer operating at the same level.
- If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox.
The Individual:
This is a full time temporary post based within the Opera House, 8 John Finnie Street, Kilmarnock. The post is temporary until 31st March 2027. The hours of work are 35 hours per week: 9 am – 5 pm Monday to Thursday, 9 am – 4 pm Friday. The workstyle for this post is ’Flexible’ – 50 %–79 % of time in an office location or multiple work locations. You will work at your administrative base or another agreed office location between 2.5 to 4 days per week and only occasionally from home. It is the expectation that all office-based employees (with the exception of those working in schools) will work to the higher end of their allocated workstyle in terms of time spent in the office or at other work locations.
The full-time salary of the post is between £26,991 – £28,265 per annum.
East Ayrshire Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community. We encourage applicants from under-represented groups including Black and Minority Ethnic people, disabled people and LGBT people. We are also keen to decrease occupational segregation and therefore encourage women to apply for managerial posts and/or roles in which they are underrepresented. East Ayrshire Council is a Disability Confident employer and a Recruit with Conviction Ambassador.
Administration Assistant in Kilmarnock employer: East Ayrshire Council
East Ayrshire Council is an excellent employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With flexible working arrangements and a commitment to diversity, employees can thrive while contributing to meaningful community objectives. The role of Administration Assistant at the Opera House in Kilmarnock not only provides competitive salary benefits but also fosters a culture of collaboration and respect, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Kilmarnock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at East Ayrshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like East Ayrshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Assistant in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to East Ayrshire Council:Your cover letter is your chance to shine! Tell us why you want to work at East Ayrshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at East Ayrshire Council!
How to prepare for a job interview at East Ayrshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
