At a Glance
- Tasks: Support operational and clinical teams by processing referrals and providing customer care.
- Company: Join East Ayrshire Council, committed to diversity and inclusion.
- Benefits: Flexible working hours, competitive salary, and a supportive work environment.
- Other info: Part-time, permanent role with opportunities for growth and development.
- Why this job: Make a difference in your community while gaining valuable administrative experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 13495 - 14132 £ per year.
The post plays a key role in supporting operational and clinical staff within operational and clinical teams. This includes processing all referrals for services via telephone, universal mailboxes or callers to reception and ensuring these are recorded on the relevant information system and assigned to the appropriate team. The post holder will provide a customer care role, including sign-posting where required both in terms of telephony and face to face enquiries relating to contacts with their service.
Requirements
The duties of this post requires access to the public sector network and therefore the successful applicant must complete a basic Disclosure Scotland application. A formal offer of employment with East Ayrshire Council will only be made once satisfactory clearance has been received. Any information that is disclosed on a basic disclosure will require to be discussed before a formal offer of employment is made.
Employment References
We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.
Additional Information
This is a part time, permanent post based within the Business Support team. Hours of work - week 1 Wed / Thu / Fri and week 2 Thu / Fri. Annual Salary - £13,495 - £14,132. The workstyle for this post is ‘Flexible’ - 50% -79% of your time in an office location/ multiple work locations. You will work at your administrative base or another agreed office location between 2.5 to 4 days per week and only occasionally from home. The admin base for this post is Rothesay House, Cumnock.
East Ayrshire Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community. We encourage applicants from underrepresented groups including Black and Minority Ethnic people, disabled people and LGBT people. We are also keen to decrease occupational segregation and so encourage women to apply for managerial posts and/or roles in which they are underrepresented. East Ayrshire Council is a Disability Confident employer and a Recruit with Conviction Ambassador.
If you require further information please contact Claire Stuart, Business Support Officer at claire.stuart@east-ayrshire.gov.uk. If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox - noreply@myjobscotland.gov.uk.
Business Support Admin Assistant - EAY12264 employer: East Ayrshire Council
East Ayrshire Council is an excellent employer that prioritises a diverse and inclusive workforce, offering meaningful opportunities for personal and professional growth. With a flexible workstyle and a commitment to employee well-being, staff can enjoy a supportive work culture while contributing to the community in Cumnock. The council actively encourages applications from underrepresented groups, ensuring a rich and varied workplace where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Admin Assistant - EAY12264
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at East Ayrshire Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and administrative tasks. We all know that confidence is key, so rehearse your answers and get comfortable with your experiences.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the team, let them know why you’re excited about the role and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at East Ayrshire Council.
We think you need these skills to ace Business Support Admin Assistant - EAY12264
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what the role involves and how your skills fit in. This will help us see why you're the perfect match!
Tailor Your CV and Cover Letter:Don’t just send out the same CV and cover letter for every job. Personalise them for this role! Highlight your relevant experience and skills that align with the Business Support Admin Assistant position. We love seeing how you can contribute to our team!
Provide Strong References:When listing your references, choose wisely! Make sure at least one is from a senior manager at your current or most recent job. This shows us you’ve got solid backing and gives us confidence in your abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at East Ayrshire Council
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and the key responsibilities of a Business Support Admin Assistant. Familiarise yourself with the tasks like processing referrals and providing customer care, so you can confidently discuss how your skills align with these duties.
✨Prepare for Customer Care Scenarios
Since this role involves a lot of customer interaction, think about potential scenarios you might face. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to provide excellent service.
✨Research East Ayrshire Council
Take some time to learn about East Ayrshire Council’s values and their commitment to diversity and inclusion. This knowledge will not only help you tailor your answers but also show your genuine interest in being part of their team.
✨Have Your References Ready
Since references are an important part of the hiring process, ensure you have at least two relevant references lined up, including one from a senior manager. This will save you time and show that you’re organised and prepared.
