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For Companies At a Glance
- Tasks: Coordinate front of house operations and supervise a team during exciting performances.
- Company: Join East Ayrshire Leisure for the magical Killie Panto experience.
- Benefits: Earn ÂŁ14.83 per hour with flexible shifts and valuable experience.
- Why this job: Be part of a fun, engaging environment while delivering excellent customer service.
- Qualifications: Strong customer service skills and a positive attitude are essential.
- Other info: Great opportunity to work in a vibrant setting with a focus on teamwork.
Job Purpose
The Killie Panto needs you… Oh yes it does!
Are you hard working, with strong customer service skills? Do you have excellent communication skills, patience, and have a positive and helpful attitude? If so the Killie Pantomime needs you. East Ayrshire Leisure are recruiting for Front of House staff to play a key role in delivering over 50 performances of Sleeping Beauty, see attached schedule. If you have availability during November and December and would like to join the team, then we would love to hear from you.
As a Duty Front of House Co-ordinator, you will be responsible for the co-ordination of front of house operations, including supervising Front of House Stewards, handling customer complaints and feedback, ensuring all health and safety regulations are followed, running staff briefings/debriefings at the beginning of each shift. You will liaise and work alongside the team at the Galleon centre. Applicants will be required to commit to a number of shifts upon appointment to the role, including attending training days, with dates to be confirmed.
Please see the attached Job Specification which outlines all responsibilities and duties for this post.
TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.
Rate of Pay
Rate of Pay: ÂŁ14.83 per hour
Hours of work will be on an \’as and when required\’ basis and will be agreed in advance according to the attached panto schedule.
Responsibilities and Our Values
Contribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values;
- Being honest and demonstrating integrity at all times
- Engaging and inclusive with our people, partners and stakeholders
- Striving for continuous improvement by being ambitious and aspirational in all that we do
- Taking responsibility and being accountable for our organisation and our service delivery
Additional Information
We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.
The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made. If you require further clarification please refer to www.disclosurescotland.co.uk.
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Bank Duty Front of House Co-ordinator - EAY11776 employer: East Ayrshire Council
Contact Detail:
East Ayrshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Duty Front of House Co-ordinator - EAY11776
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Galleon Centre and its layout. This will help you feel more confident during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front of House Co-ordinator and how you'd handle them. This will prepare you for any questions about dealing with customer complaints or feedback.
✨Tip Number 3
Network with current staff! If you can, chat with people who already work at East Ayrshire Leisure. They can give you insider tips on what the team values and what it’s like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and serious about joining the team for the panto!
We think you need these skills to ace Bank Duty Front of House Co-ordinator - EAY11776
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that demonstrate your skills!
Follow the Job Specification: Read through the job specification carefully and ensure you address all the essential criteria in your application. We’re looking for candidates who can clearly show they meet these requirements, so don’t skip this step!
Be Honest and Transparent: When filling out your application, be honest about your experiences and any criminal convictions if applicable. We value integrity, and being upfront will help us build trust from the get-go.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at East Ayrshire Council
✨Know the Panto Inside Out
Familiarise yourself with the Killie Pantomime and its performances, especially 'Sleeping Beauty'. Understanding the show will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled complaints or went above and beyond to help someone. This will highlight your suitability for the Front of House Co-ordinator position.
✨Be Ready for Teamwork Questions
Since you'll be supervising Front of House Stewards, expect questions about teamwork and leadership. Prepare to discuss how you motivate others and ensure everyone is working together smoothly during busy performances.
✨Demonstrate Your Commitment
Make sure to express your availability and willingness to commit to the shifts and training days required. Showing that you're ready to take responsibility and be accountable will resonate well with the interviewers.
