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For Companies At a Glance
- Tasks: Lead a team, drive sales, and manage shop operations while supporting a vital cause.
- Company: Join East Anglia’s Children’s Hospices, a beloved charity making a real difference in the community.
- Benefits: Enjoy 27 days of annual leave, health support, and a generous pension scheme.
- Why this job: Be part of a passionate team, develop your skills, and contribute to meaningful social impact.
- Qualifications: Retail experience and strong leadership skills are essential; volunteer management is a plus.
- Other info: Mandatory weekend work required; diversity and inclusion are core values at EACH.
The predicted salary is between 22300 - 29000 £ per year.
Shop Manager, St Neots shop, PE19 2AR
Working Pattern
- Full-time 37.5 hours per week
- Working 5 days over a 7 day week
- Mandatory weekend working on a rotational basis
Contract
Permanent
Salary
£26,340 per annum
Key Benefits
- Enhanced Annual leave Entitlement – 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- AVIVA pension package – up to 7% Employer Contribution including Life Assurance
- Employee health cash plan & wellbeing support schemes
East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our new St Neots shop. This is a fantastic opportunity to join EACH’s vibrant retail team, shaping a new store from the beginning to maximise income from donated goods, new products, Gift Aid, and eCommerce.
You’ll build and support a team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life‑threatening conditions and their families.
Our St Neots shop will open mid 2026, in one of the town\’s most popular and vibrant areas.
What you’ll be doing:
- Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
- Creating a welcoming, inclusive and well‑presented shop environment.
- Driving performance through effective merchandising, pricing, and promotional activity.
- Building strong relationships in the local community to encourage donations and volunteer support.
- Managing day‑to‑day operations including health & safety, stock rotation, and financial reporting.
What we’re looking for:
- Experience in retail management, ideally in a dynamic retail or charity setting.
- A warm, inclusive and motivating leadership style.
- Strong organisational and communication skills.
- Confidence using tills, tablets and online platforms (e.g. eBay).
- A commitment to EACH’s values and mission.
- Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.
Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.
If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07442 465971.
Diversity Statement
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Please note: EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.
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Retail Shop Manager employer: East Anglia's Children's Hospices
Contact Detail:
East Anglia's Children's Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shop Manager
✨Tip Number 1
Familiarise yourself with EACH's mission and values. Understanding their vision to be the most loved charity shop will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any experience you have in motivating volunteers or staff, as this is crucial for the Shop Manager role.
✨Tip Number 3
Research the local community and understand the demographics of Dereham. Being able to discuss how you would engage with the community and drive sales through local initiatives can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with achieving sales targets. Be ready to share specific strategies you've implemented in previous roles that led to increased sales, as this will demonstrate your commercial awareness.
We think you need these skills to ace Retail Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Retail Shop Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Showcase Relevant Experience: In your CV and cover letter, emphasise your previous retail management experience, particularly any roles where you successfully led a team or achieved sales targets. Use specific examples to demonstrate your skills.
Express Your Passion: Convey your enthusiasm for customer service and community support in your application. Mention any relevant volunteer work or community involvement that showcases your commitment to charity and social causes.
Highlight Leadership Skills: Discuss your leadership style and how you motivate teams, especially volunteers. Provide examples of how you've influenced sales and productivity in past roles, as this is crucial for the position.
How to prepare for a job interview at East Anglia's Children's Hospices
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to support customers in previous roles, as this aligns with the charity's vision of building community support.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership experience, especially in retail settings. Highlight instances where you've successfully motivated a team or managed volunteers, as this is crucial for the Shop Manager role.
✨Know the Charity's Mission
Familiarise yourself with East Anglia’s Children’s Hospices and their mission. Being able to articulate why you want to work for them and how you can contribute to their goals will show your commitment and alignment with their values.
✨Prepare for Competency-Based Questions
Since the interview may include competency-based questions, think of examples from your past experiences that demonstrate your ability to achieve sales targets and manage a team effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
