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- Tasks: Supervise retail operations, support volunteers, and maximise sales.
- Company: Join a charity-focused retail team dedicated to community support.
- Benefits: Earn £12.21 per hour with flexible weekend shifts.
- Other info: Opportunity to develop leadership skills while working in a vibrant environment.
- Why this job: Be part of a passionate team making a difference in the community.
- Qualifications: No specific qualifications required; just a love for customer service.
Retail Sales Supervisor – St Ives
Working Pattern: 14 hours per week, working 2 days over a 6‑day week. Mandatory weekend working on a rotational basis.
Permanent Contract
£12.71 per hour
Benefits
- Enhanced Annual leave Entitlement – 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- Employee health cash plan & wellbeing support schemes
- AVIVA pension package – up to 7% Employer Contribution including Life Assurance
- Free Eye Tests & Cycle to work scheme
East Anglia Children’s Hospices (EACH) is looking for a Retail Sales Supervisor at our brand St Ives Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and be an essential member of one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
Responsibilities
- Support the Shop Manager in achieving ambitious sales targets.
- Maintain high standards of display, presentation, and cleanliness.
- Promote Gift Aid and help grow our eCommerce presence.
- Act as Duty Manager when required, ensuring smooth day‑to‑day operations.
- Recruit, train, and support volunteers in a positive and inclusive environment.
- Build strong relationships with customers and the local community.
Qualifications
- A welcoming, inclusive approach with excellent communication and customer service skills.
- Ability to work independently, prioritise tasks, and use initiative.
- Comfortable with lifting and moving stock and using electronic devices (tills, tablets, computers).
- Experience in retail or team supervision is desirable, but not essential — we value transferable skills!
- Applicants must be aged 18 or over due to legal requirements for equipment use and supervision responsibilities.
- Weekend and public holiday work may be required.
Why join EACH?
- Be part of a charity that makes a real difference in the community.
- Work in a supportive, inclusive environment where diversity is celebrated.
- Opportunities for training and development.
Legal & Compliance
- This position is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
- Applicants with a history of being barred from working in Regulated Activity must not apply for roles that require unsupervised work with vulnerable groups.
- Any successful offer is contingent on verification of the right to live and work in the UK.
Diversity Statement
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We actively seek talent from all walks of life, recognising that diversity drives innovation, creativity and success. Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed.
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Retail Sales Supervisor employer: East Anglia’s Children’s Hospices
Contact Detail:
East Anglia’s Children’s Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Supervisor
✨Tip Number 1
Familiarise yourself with our charity's mission and values. Understanding what we stand for will help you connect with our community and demonstrate your passion for customer service during any interactions.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. We value a supportive environment, so highlighting your ability to work well with volunteers will set you apart.
✨Tip Number 3
Be ready to discuss your flexibility regarding weekend work. Since this role requires mandatory weekend shifts, demonstrating your willingness to adapt your schedule will be crucial in making a positive impression.
✨Tip Number 4
Prepare to talk about your experience in retail or similar environments, especially in terms of sales maximisation and stock management. We want to see how you can contribute to maintaining high standards in our shop.
We think you need these skills to ace Retail Sales Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Sales Supervisor position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Customer Service Skills: Since the role emphasises customer service and community support, make sure to showcase any previous experience in retail or customer-facing roles. Use specific examples to demonstrate your passion for helping customers and building community relationships.
Showcase Teamwork and Initiative: The job requires both teamwork and the ability to work independently. Include examples in your application that illustrate your ability to collaborate with others as well as instances where you took initiative to solve problems or improve processes.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in a supervisory role.
How to prepare for a job interview at East Anglia’s Children’s Hospices
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with the charity's mission.
✨Demonstrate Teamwork and Initiative
Be prepared to discuss your experience working in teams as well as independently. Highlight situations where you took the initiative to solve problems or improve processes, showcasing your ability to work both collaboratively and autonomously.
✨Emphasise Flexibility and Availability
Since the role requires weekend work on a rotational basis, be clear about your availability. Show that you're flexible and willing to adapt to the shop's needs, which is crucial for maintaining smooth operations.
✨Discuss Your Organisational Skills
Talk about your ability to maintain high standards of display and cleanliness. Provide examples of how you've managed stock or organised displays in past roles, as this will demonstrate your attention to detail and commitment to creating a welcoming environment.