Retail Shop Manager in Ipswich

Working Pattern: Full-time 37.5 hours per week, working 5 days over a 6 day week. Mandatory weekend working on a rotational basis.

Contract: Permanent

Salary: £26,340 per annum

Key Benefits:

• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• AVIVA pension package – up to 7% Employer Contribution including Life Assurance
• Employee health cash plan & wellbeing support schemes

East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Woodbridge Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce. You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.

Our Meredith Road shop sits at the heart of the local community, proudly positioned on a busy parade of shops in north-west Ipswich. We specialise in high-fashion, branded donations, offering the opportunity to work with quality clothing and merchandise in a fun, energetic retail environment.

What you’ll be doing:

• Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
• Creating a welcoming, inclusive and well‑presented shop environment.
• Driving performance through effective merchandising, pricing, and promotional activity.
• Building strong relationships in the local community to encourage donations and volunteer support.
• Managing day‑to‑day operations including health & safety, stock rotation, and financial reporting.

What we’re looking for:

• Experience in retail management, ideally in a dynamic retail or charity setting.
• A warm, inclusive and motivating leadership style.
• Strong organisational and communication skills.
• Confidence using tills, tablets and online platforms (e.g. eBay).
• A commitment to EACH’s values and mission.
• Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.

Interested in Learning More Before You Apply? At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application. If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07442 465971.

Diversity Statement: At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success. Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note: EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications. This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.