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- Tasks: Support fundraising appeals and provide exceptional service to individual giving supporters.
- Company: Join East Anglia's Children's Hospices, making a real difference in children's lives.
- Benefits: Enjoy free onsite parking, subsidised meals, enhanced annual leave, and a generous pension scheme.
- Why this job: Be part of a compassionate team that values diversity and inclusion while helping families in need.
- Qualifications: Experience in project coordination and customer service, with strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and making a meaningful impact.
The predicted salary is between 30000 - 40000 £ per year.
East Anglia's Children's Hospices (EACH) is looking for a compassionate and analytical Individual Giving and Legacy Officer to join our Fundraising Directorate. This is a fantastic opportunity to join a busy and rewarding fundraising team. You will deliver exceptional supporter experience, analyse fundraising data, and make a meaningful impact in the lives of children, young people, and families across East Anglia.
Main duties of the job:
- Providing excellent customer service for individual giving and legacy supporters including handling telephone enquiries, responding to emails, updating our database and ensuring all queries are answered promptly and professionally.
- Drafting supporter communications in an appreciative and thoughtful manner.
- Supporting the Individual Giving Manager in developing and delivering fundraising appeals.
About us:
Comprehensive range of benefits:
- Free onsite parking & subsidised meals at our hospices
- Pool car provided when working in the community
- NHS pension - continuation if already contributing
- Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
- AVIVA pension package up to 7% Employer Contribution including Life Assurance
- Free eye tests & cycle to work scheme
East Anglia's Children's Hospices (EACH) supports families and cares for children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk. At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success. Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Job responsibilities:
- To support the Individual Giving Manager in developing and delivering fundraising appeals and managing EACH's Regular Giving, Cash and Lottery programme.
- To engage with prospective Legacy pledgers and support the Legacy marketing programme.
- To help design, deliver and improve on stewardship journeys for new and existing supporters that increase long-term support and lifetime value.
- To support in print and digital campaign delivery alongside EACH's Marketing & Communications team.
- To ensure Individual Giving content is effective and up-to-date on all EACH communication channels.
- To monitor campaign performance and KPIs and analyse results against targets.
- To provide first-class customer service to EACH's Individual Giving supporters via telephone, email and website enquiries.
- To ensure enquiries are dealt with in a timely manner and to communicate with supporters compassionately and effectively.
- To cover for the Supporter Care team when required.
- To update supporter details on the fundraising database accurately and promptly.
- To handle sensitive data such as bank information confidentially and securely.
- To act at all times in accordance with all internal and external Data Protection regulations.
Person Specification:
Qualifications:
- Microsoft package knowledge (Word, Excel, Outlook).
- Understanding of Data Protection.
- Knowledge of Gift Aid, Charity Law, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.
Experience:
- Experience of project coordination including delivery of campaigns within agreed timescales and budgets.
- Experience of collaboratively working with colleagues across departments/organisation.
- Experience of using a database.
- Experience of dealing with customers face to face, via email and letter, and over the phone.
- Use of a fundraising database or charity CRM.
- Understanding of digital platforms for delivery and marketing of projects/campaigns.
- Charity experience.
- Direct Marketing experience.
Skills & Abilities:
- Highly effective written and verbal communication skills to clearly and concisely persuade.
- Numerical skills needed in order to understand and analyse data.
- Ability to prioritise a varied workload to meet deadlines.
- Ability to work proactively, demonstrate initiative and take action to solve problems.
- Understand different audiences and their needs and motivations.
- Able to speak to a wide range of stakeholders.
- Copywriting experience.
- Ability to develop and review effective campaign content and design in print and digital channels.
- Ability to produce compelling communications.
Other requirements:
- Current full, valid driving licence in order to travel to our three sites for meetings.
- Access to a car.
- Disclosure and Barring Service Check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Fundraiser - Individual Giving and Legacies in Cambridge employer: East Anglia's Children's Hospices
Contact Detail:
East Anglia's Children's Hospices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fundraiser - Individual Giving and Legacies in Cambridge
✨Tip Number 1
Get to know the organisation inside out! Research East Anglia's Children's Hospices and understand their mission, values, and recent campaigns. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging summary of your experience and how it aligns with the role. This will help you stand out when you get the chance to introduce yourself in interviews or networking situations.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds, which could make all the difference in landing that job!
We think you need these skills to ace Fundraiser - Individual Giving and Legacies in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fundraising and supporting children shine through. We want to see how much you care about making a difference in the lives of families across East Anglia.
Tailor Your Communication: Make sure to tailor your written communication to reflect the compassionate and analytical nature of the role. Use clear and concise language, and don’t forget to highlight your experience with customer service and supporter engagement.
Highlight Relevant Experience: Don’t hold back on showcasing your relevant experience! Whether it’s project coordination or using a fundraising database, we want to know how your background aligns with the responsibilities of the Individual Giving and Legacy Officer role.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at East Anglia's Children's Hospices
✨Know Your Audience
Before the interview, take some time to research East Anglia's Children's Hospices and their mission. Understanding their values and the impact they have on families will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Fundraiser, effective communication is key. Prepare examples of how you've successfully engaged with supporters or handled customer queries in the past. Be ready to discuss your approach to drafting thoughtful supporter communications that resonate with different audiences.
✨Demonstrate Analytical Thinking
Since the role involves analysing fundraising data, brush up on your numerical skills. Be prepared to discuss how you've used data to inform decisions or improve campaign performance in previous roles. This will show that you can contribute to monitoring KPIs effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive situations. Think of scenarios where you've had to prioritise tasks or manage multiple deadlines, and be ready to explain your thought process and the outcomes.