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- Tasks: Engage with supporters, process donations, and enhance supporter experiences.
- Company: Join East Anglian Air Ambulance, a charity saving lives across the region.
- Benefits: Enjoy hybrid working, a supportive environment, and opportunities for personal growth.
- Why this job: Make a real impact while working in a passionate team dedicated to saving lives.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Apply early as we may close applications once we receive enough interest.
The predicted salary is between 22684 - 24829 £ per year.
Supporter Engagement Administrator Salary range: £22,684 – £24,829 per annum Location: Melbourn, Cambridgeshire Hours: Full-time, 37.5 hours per week Monday to Friday. Hybrid working 3 days per week in the office, 2 days home working Contract: Permanent contract East Anglian Air Ambulance (EAAA) is a regional charity providing life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state of the art helicopters and a fleet of critical care cars, our crew of critical care paramedics and specialist doctors bring their advanced skills, equipment and medicine to the scene of the incident in the fastest time possible. The Supporter Engagement Team is the first point of contact for all our supporters and is a key function in our fundraising team. As Supporter Engagement Administrator, you will deliver excellent customer service, ensuring that all supporters are engaged with, receive exceptional supporter care and are encouraged to support us further. You will ensure that information is captured, income is processed, thanked and banked in the best way possible, and supporters are stewarded effectively. You will continually identify ways to improve processes and procedures to ensure all our donors and supporters have a great experience supporting EAAA. An excellent communicator with experience working within a customer service environment, you will be able to quickly form good working relationships and understanding with colleagues and supporters. You will demonstrate strong IT skills, including experience of using a CRM database and Microsoft Office. You will be joining a truly inspirational organisation. EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and make a difference – Together We Save Lives. Closing date: 28th January 2025 (9am) Interview date : 4th February 2025 We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, we encourage you to submit your application as early as possible. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. No agencies please.
Supporter Engagement Administrator employer: East Anglian Air Ambulance
Contact Detail:
East Anglian Air Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Engagement Administrator
✨Tip Number 1
Familiarize yourself with the mission and values of East Anglian Air Ambulance. Understanding their commitment to patient care and community support will help you align your responses during the interview, showcasing your passion for their cause.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully engaged with clients or supporters in the past. This will demonstrate your ability to deliver exceptional supporter care, which is crucial for this role.
✨Tip Number 3
Brush up on your IT skills, especially with CRM databases and Microsoft Office. Being able to discuss your proficiency with these tools will show that you're ready to handle the administrative aspects of the job effectively.
✨Tip Number 4
Think about ways you can contribute to improving processes and procedures within the Supporter Engagement Team. Be prepared to share any ideas or experiences that demonstrate your proactive approach to enhancing supporter experiences.
We think you need these skills to ace Supporter Engagement Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Supporter Engagement Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the charity's mission. Mention specific experiences that demonstrate your customer service skills and ability to engage with supporters effectively.
Highlight Relevant Experience: In your CV, emphasize any previous roles in customer service or fundraising. Include examples of how you have successfully engaged with clients or supporters and improved processes in past positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at East Anglian Air Ambulance
✨Show Your Passion for Supporter Engagement
Make sure to express your enthusiasm for working with supporters and how you can contribute to their experience. Share examples of how you've successfully engaged with customers in the past.
✨Demonstrate Strong Communication Skills
As a Supporter Engagement Administrator, excellent communication is key. Prepare to discuss how you build relationships with supporters and colleagues, and provide specific instances where your communication made a difference.
✨Highlight Your IT Proficiency
Since strong IT skills are essential for this role, be ready to talk about your experience with CRM databases and Microsoft Office. Consider sharing a situation where your technical skills improved a process or outcome.
✨Prepare for Process Improvement Questions
The role involves identifying ways to improve processes. Think of examples where you've suggested or implemented changes that enhanced customer service or operational efficiency, and be prepared to discuss them.
