At a Glance
- Tasks: Lead fundraising operations and enhance supporter experiences for a lifesaving charity.
- Company: Join East Anglian Air Ambulance, a vital charity making a real difference every day.
- Benefits: Hybrid working, competitive salary, and the chance to impact lives positively.
- Other info: Opportunity for continuous improvement and professional growth in a dynamic environment.
- Why this job: Be part of a mission-driven team that saves lives and supports communities.
- Qualifications: Experience in charity fundraising and team leadership is essential.
The predicted salary is between 31316 - 38276 £ per year.
Location: Hybrid working – Norwich or Cambridge
Hours: 37.5 hours per week
Contract: Permanent
About East Anglian Air Ambulance
We are East Anglian Air Ambulance, a charity providing lifesaving critical care every day of the year across Bedfordshire, Cambridgeshire, Norfolk and Suffolk. Whether by air or road, we bring hospital-level care to the most seriously ill and injured.
About the role
You will be playing a key role in the senior leadership of the fundraising directorate, working alongside the two Heads of Fundraising. You and your team will provide hugely important support functions for the charity, including delivering fantastic event experiences for supporters, applying for significant funding, ensuring the smooth running and administration of the fundraising function, specifically for the two largest income areas in fundraising – lottery and legacies.
Key responsibilities include:
- Developing a future proofed administrative function that can manage all fundraising and supporter administration, processing and fulfilment requirements.
- Providing senior leadership and direction to the Trust and Grants, Gifts in Wills administration and events delivery functions of the fundraising directorate.
- Managing key external relationships with stakeholders, third party providers and contractors.
- Collaborating with Information Systems and Finance teams to ensure that all fundraising insight, reporting and supporter data is accessible and up to date.
- Commissioning the development of new dashboards or reports to ensure the fundraising team have everything they need to make informed decisions and to grow income.
- Proactively auditing and reviewing current activity and processes, developing a culture of continuous improvement.
- Becoming our in-house expert on fundraising governance and compliance, staying up to date with fundraising legislation and regulation.
You’ll bring:
- Significant experience leading or managing teams or functions in a charity and/or fundraising setting.
- Proven experience in project management and knowledge of lean processing, value stream mapping or continuous improvement methods.
- Experience in managing significant third-party contracts, supplier tendering and procurement, and contract negotiations.
- Knowledge of fundraising practices, governance, legislation and regulation.
For an informal discussion about the role, please contact Stuart Wyle, Director of Fundraising & Supporters, on 03450 669 999.
Closing Date: 21st September 2026 (9am)
Interview Date: 28th September 2026 (to be held in person at Helimed House, Norwich)
No agencies please.
Senior Fundraising Operations and Administration Manager in Norwich employer: East Anglian Air Ambulance
East Anglian Air Ambulance is an exceptional employer, offering a unique opportunity to make a meaningful impact in the community through lifesaving work. With a strong focus on employee growth and development, our hybrid working model allows for flexibility while fostering a collaborative and supportive culture. Join us in shaping the future of fundraising and be part of a dedicated team that values innovation and the vital role of our supporters.
Contact Details:
East Anglian Air Ambulance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Fundraising Operations and Administration Manager in Norwich
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by East Anglian Air Ambulance.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like East Anglian Air Ambulance.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at East Anglian Air Ambulance.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at East Anglian Air Ambulance. Apply directly through us to stand out!
We think you need these skills to ace Senior Fundraising Operations and Administration Manager in Norwich
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of East Anglian Air Ambulance. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Fundraising Operations and Administration Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at East Anglian Air Ambulance
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of East Anglian Air Ambulance. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
