At a Glance
- Tasks: Engage with supporters and deliver exceptional customer service for a life-saving charity.
- Company: Join East Anglian Air Ambulance, a charity making a real difference in the community.
- Benefits: Competitive salary, hybrid working, and a supportive environment for personal growth.
- Other info: Flexible working hours with opportunities to develop your career in a meaningful way.
- Why this job: Be part of a team that saves lives and enhances supporter experiences.
- Qualifications: Customer service experience and strong IT skills, including CRM knowledge.
The predicted salary is between 25112 - 25112 £ per year.
Supporter Engagement Administrator Salary : £25,112.50 per annum Location : Either Helimed House, Norwich NR6 or Melbourn Office, SG8 – Hybrid Working Hours : Full-time, 37.5 hours per week – Monday to Friday Contract : Fixed Term Contract for 6 months East Anglian Air Ambulance (EAAA) is a regional charity providing life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond.
With two state of the art helicopters and a fleet of critical care cars, our crew of critical care paramedics and specialist doctors bring their advanced skills, equipment and medicine to the scene of the incident in the fastest time possible.
The Supporter Engagement Team is the first point of contact for all our supporters and is a key function in our fundraising team.
As Supporter Engagement Administrator, you will deliver excellent customer service, ensuring that all supporters are engaged with, receive exceptional supporter care and are encouraged to support us further.
You will ensure that information is captured, income is processed, thanked and banked in the best way possible, and supporters are stewarded effectively.
You will continually identify ways to improve processes and procedures to ensure all our donors and supporters have a great experience supporting EAAA.
An excellent communicator with experience working within a customer service environment, you will be able to quickly form good working relationships and understanding with colleagues and supporters.
You will demonstrate strong IT skills, including experience of using a CRM database and Microsoft Office.
You will be joining a truly inspirational organisation.
EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and make a difference – Together We Save Lives.
This role will be worked a minimum of 3 days a week from our Norwich or Melbourn office and up to 2 days a week from home.
The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich or Melbourn.
Closing date: Monday 3rd August 2026 (9am) Interview date: Monday 10th August 2026, Helimed House Interested?
If you would like to find out more, please click the apply button.
You will be directed to our website where you can complete your application for this position.
No agencies please.
Supporter Engagement Administrator in Norfolk employer: East Anglian Air Ambulance
East Anglian Air Ambulance is an exceptional employer, offering a unique opportunity to contribute to lifesaving operations while enjoying a hybrid work environment in the vibrant cities of Norwich or Cambridge. With a strong focus on employee growth and collaboration, the organisation fosters a supportive culture that values innovation and teamwork, ensuring that every team member can thrive and make a meaningful impact in their role.
Contact Details:
East Anglian Air Ambulance Recruitment Team
