At a Glance
- Tasks: Lead IT systems and projects that support life-saving operations.
- Company: Join East Anglian Air Ambulance, a charity making a real difference.
- Benefits: Competitive salary, hybrid working, and the chance to impact lives.
- Other info: Opportunity for career growth in a dynamic, mission-driven environment.
- Why this job: Be part of a team that uses tech to save lives every day.
- Qualifications: Experience in IT management and strong project management skills required.
The predicted salary is between 37853 - 37853 £ per year.
East Anglian Air Ambulance is a life-saving regional charity delivering critical emergency care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state-of-the-art helicopters and a fleet of critical care vehicles, our expert teams of doctors and paramedics bring advanced pre‑hospital emergency medical care directly to people when they need it most.
We are looking for an IT Manager to join our lifesaving charity in a role that truly makes a difference. Reporting to our Head of Insight, Information & Technology, you’ll be responsible for the day-to-day running of EAAA's IT systems, infrastructure, networks, hardware, and cyber security. Working closely with our external Managed Service Provider (MSP), you’ll act as a trusted advisor to colleagues across the charity, ensuring they have reliable, secure and effective tools to carry out their vital work. This is a hands-on, business-critical role, offering the opportunity to lead key projects, drive continuous improvement, and shape how our IT operations support the charity now and in the future.
Key responsibilities include:
- Lead the development and delivery of IT systems, infrastructure, networks, equipment, and cyber security
- Manage and deliver IT projects, ensuring adherence to agreed timelines and budgets
- Oversee and maintain effective relationships with the MSP and IT vendors
- Coordinate the delivery of EAAA’s Cyber Security plan
- Manage IT communications and respond to internal service requests in a timely manner
- Oversee IT onboarding and offboarding processes for staff
- Contribute to the development of information security and business continuity procedures
- Act as system owner for risk reporting, ensuring its effectiveness and continuous improvement
- Support provision, tracking, and lifecycle management of IT equipment
You’ll bring:
- Excellent interpersonal skills, with a proven ability to build and maintain effective relationships with both internal and external stakeholders
- Strong understanding of IT systems including software, infrastructure, and hardware, with hands-on experience
- Significant experience of managing and working with MSPs
- Strong project management skills, with the ability to manage multiple projects and consistently meet deadlines
- Ability to identify and mitigate risks associated with IT systems and infrastructure
This role will involve occasional travel to other EAAA sites across the region so a full driving licence and access to your own vehicle is essential. This role will be worked a minimum of 3 days a week from our Norwich or Cambridge office and up to 2 days a week from home. The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich or Cambridge.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position. No agencies please.
IT Manager in Norfolk employer: East Anglian Air Ambulance
East Anglian Air Ambulance is an exceptional employer, offering a unique opportunity to contribute to life-saving work in a supportive and collaborative environment. With a strong focus on employee growth and development, staff enjoy a hybrid working model that promotes work-life balance while being part of a dedicated team committed to delivering critical emergency care. The charity's culture fosters innovation and continuous improvement, making it an ideal place for IT professionals looking to make a meaningful impact in their community.
Contact Details:
East Anglian Air Ambulance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager in Norfolk
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what East Anglian Air Ambulance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges East Anglian Air Ambulance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at East Anglian Air Ambulance!
✨Direct Apply to East Anglian Air Ambulance
Let's not forget to apply directly through the East Anglian Air Ambulance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Manager in Norfolk
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at East Anglian Air Ambulance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at East Anglian Air Ambulance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at East Anglian Air Ambulance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
