Retail Shop Manager in Norwich

East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our brand-new store opening this July in the historic market town of Aylsham in North Norfolk. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce. You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficient retail environment while supporting children and young people with life-threatening conditions and their families.

Located on the busy Market Street, this shop is set to become a vibrant hub of activity, offering a fantastic opportunity for an individual to make their mark from day one.

What you’ll be doing:

• Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
• Creating a welcoming, inclusive and well-presented shop environment.
• Driving performance through effective merchandising, pricing, and promotional activity.
• Building strong relationships in the local community to encourage donations and volunteer support.
• Managing day-to-day operations including health & safety, stock rotation, and financial reporting.

What we’re looking for:

• Experience in retail management, ideally in a dynamic retail or charity setting.
• A warm, inclusive and motivating leadership style.
• Strong organisational and communication skills.
• Confidence using tills, tablets and online platforms (e.g. eBay).
• A commitment to EACH’s values and mission.
• Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.

Accessibility Information:

Please be aware that this shop has the following access limitations: No step-free access to the rear of the shop. Shop spread over multiple floors with no lift. Staff facilities are not located on the ground floor.

At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.

The Company Benefits:

• Employer pension scheme (up to 7% employer contribution) inc. life assurance cover.
• Cycle to work scheme.
• Employee health cash plan.
• Enhanced holiday plus holiday purchase scheme.
• Employee Assistance Programme.

Our retail vision: East Anglia’s Children’s Hospices (EACH) has a vision to be the most loved charity shop in our community. We think our 50 shops (and growing) are some of the best in East Anglia and our online presence is similarly impressive – Our Style with EACH brand won the Third Sector Award for Best use of Social Media in 2022. The income from our shops and online platforms play a vital role in raising essential funds for children and families at a time they need it most.

For aspiring Shop Managers & Area Managers we have a structured, competency-based development tool, focused on supporting individuals to develop confidence and skills in all areas of their role, including online, internal and external training.

From driving our retail vans, to carrying out maintenance on our shops, it takes a whole team to make our retail operation a success; If you are looking to develop your career within our retail team there is a clear path to suit your goals across our shops, retail distribution centre and online platforms.

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success. Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note: EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications. This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.