Retail Shop Manager in Colchester

Love fashion, people, and the thrill of finding something fabulous. Our Angora shop is a lively part of the local community, based on Angora Business Park on the west side of Colchester. With stylish branded donations and quality pieces arriving all the time, it’s a fun, energetic charity retail environment where no two days are ever quite the same.

East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Angora Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.

You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficient retail environment while supporting children and young people with life-threatening conditions and their families.

Our Angora Shop is one of EACH’s boutique-style charity shops. This is a small but busy shop focused on selling high fashion branded donations, offering a unique chance to work with quality fashion and merchandise in a vibrant retail setting.

What you’ll be doing:

• Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
• Creating a welcoming, inclusive and well-presented shop environment.
• Driving performance through effective merchandising, pricing, and promotional activity.
• Building strong relationships in the local community to encourage donations and volunteer support.
• Managing day-to-day operations including health & safety, stock rotation, and financial reporting.

What we’re looking for:

• Experience in retail management, ideally in a dynamic retail or charity setting.
• A warm, inclusive and motivating leadership style.
• Strong organisational and communication skills.
• Confidence using tills, tablets and online platforms (e.g. eBay).
• A commitment to EACH’s values and mission.
• Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.

Accessibility Information

Please be aware that this shop has the following access limitations: No step-free access to the rear of the shop. Staff facilities have some accessibility restrictions. No designated accessible parking bay outside the shop.

At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.

Interested in Learning More Before You Apply?

At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.

The benefits:

• Employer pension scheme (up to 7% employer contribution) inc. life assurance cover.
• Cycle to work scheme.
• Employee health cash plan.
• Enhanced holiday plus holiday purchase scheme.
• Employee Assistance Programme.

Our retail vision: East Anglia’s Children’s Hospices (EACH) has a vision to be the most loved charity shop in our community. We think our 50 shops (and growing) are some of the best in East Anglia and our online presence is similarly impressive – Our Style with EACH brand won the Third Sector Award for Best use of Social Media in 2022. The income from our shops and online platforms play a vital role in raising essential funds for children and families at a time they need it most.

For aspiring Shop Managers & Area Managers we have a structured, competency-based development tool, focused on supporting individuals to develop confidence and skills in all areas of their role, including online, internal and external training.

The organisation: At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note: EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications. This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.