At a Glance
- Tasks: Provide essential advice and support to clients in a friendly, non-judgmental environment.
- Company: Join a small, dedicated charity making a real difference in the community.
- Benefits: Flexible part-time hours, full training provided, and a supportive team atmosphere.
- Other info: Great opportunity for personal growth and community impact until July 2028.
- Why this job: Empower individuals by helping them understand their rights and access vital services.
- Qualifications: No prior experience needed; just bring your passion for helping others.
The predicted salary is between 15000 - 20000 £ per year.
Part-time: 21 hours per week, between Monday and Friday, 9:00 am – 5 pm (Set hours within the working week are open to discussion). Fixed term until 31st July 2028. The contract may be extended subject to funding. No previous CAB experience is required - full training will be provided.
About Us
East and Central Sutherland is an independent charity providing advice, information and support to people across our community. We are a small, friendly team of staff and volunteers working across our rural communities delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our communities and clients in a non-judgmental and confidential manner. We aim for individuals not to miss out through not knowing or understanding their rights and responsibilities, or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their circumstances.
Purpose of the Role
The Generalist Adviser role is essential in ensuring the organisation provides a high standard of advice to the public. The adviser will work as part of the advice team to deliver generalist and holistic advice and support to clients accessing our service. This will involve using sensitive listening and questioning skills to encourage clients to explain their issue(s) and to empower them to set their own priorities for a resolution. Once in post, completion of the Citizens Advice Training programme is essential.
To apply, please complete and return the Application Form together with the Equality & Monitoring Form, both of which can be found in the attachments at the bottom of the page. Please note that CVs will not be accepted.
East and Central Sutherland Citizens Advice Bureau
Station Road
Golspie KW10 6SN
East and Central Sutherland Citizens Advice Bureau Ltd
Company No. SC341055
Registered at: Golspie KW10 6SN
Authorised and regulated by the Financial Conduct Authority; FRN: 617455
Generalist Adviser in Golspie employer: East and Central Sutherland Citizens Advice Bureau Ltd
As an independent charity, we pride ourselves on being a supportive and inclusive employer, offering comprehensive training for the Generalist Adviser role to ensure you feel confident in your position. Our small, friendly team fosters a collaborative work culture where every member is valued, and we are dedicated to empowering our community through meaningful advice and support. Working in East and Central Sutherland not only allows you to make a real difference in people's lives but also provides a unique opportunity to grow professionally in a nurturing environment until at least July 2028.
Contact Details:
East and Central Sutherland Citizens Advice Bureau Ltd Recruitment Team
