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- Tasks: Support event operations by resolving urgent issues and assisting creators during events.
- Company: Join Easol, the leading platform for experience businesses, founded by festival experts.
- Benefits: Flexible part-time hours, gain hands-on experience in a dynamic industry.
- Why this job: Be part of exciting events and help creators succeed with your problem-solving skills.
- Qualifications: Experience in event operations and strong communication skills are essential.
- Other info: Work from March to December 2026, with opportunities for growth in a vibrant team.
The predicted salary is between 13 - 16 ÂŁ per hour.
Easol is the leading allâinâone âexperience commerceâ platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.
Please note: This is a partâtime (temp) position which requires FriâSat cover, from March â December 2026. Additionally, from May â October: 2x further working days.
Weâre looking for a proactive and reliable partâtime team member to support Easolâs Event Operations team during peak and outâofâhours periods. The role ensures smooth event delivery by monitoring creator communications and resolving urgent operational issues. You will work alongside other teams within Easol: including Customer Success, Engineering and Product. You will provide technical guidance to Easolâs customers helping them find solutions and drive value from the Easol platform and ensure we are living up to our Creator First values.
Candidates should love working with customers, be the right mix of resourcefulness, empathy and technical acumen and have a strong event operations and customer relations background.
Key Responsibilities- Monitor the Event Ops Zendesk inbox to triage and respond to creator support requests
- Participate in creator WhatsApp group chats/calls where needed to provide realâtime operational assistance
- Troubleshoot ticketing and event management issues, escalating to the engineering team where required
- Identify and raise âfiresâ (urgent issues) following established escalation procedures
- Maintain clear communication and documentation of incidents for internal followâup
- Experience in event operations, customer support and live event environments
- Strong communication and problemâsolving skills under pressure
- Comfortable using Zendesk, WhatsApp, and event management platforms (e.g. Qflow)
- Availability for FriâSat cover, from March â December 2026. Additionally, from May â October: 2x further working days.
Event Operations - Part-time Support (Temp) employer: Easol
Contact Detail:
Easol Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Event Operations - Part-time Support (Temp)
â¨Tip Number 1
Get to know Easol and its mission inside out! When you understand what makes them tick, you can tailor your conversations to show how you can contribute to their goals. Plus, itâll help you stand out as someone who genuinely cares about the company.
â¨Tip Number 2
Network like a pro! Reach out to current or former Easol employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. This insider info can give you a leg up in interviews!
â¨Tip Number 3
Prepare for situational questions! Think of examples from your past event operations experience where youâve solved problems under pressure. Easol wants someone who can handle the heat, so show them youâve got the chops!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the Easol team and ready to dive into the action!
We think you need these skills to ace Event Operations - Part-time Support (Temp)
Some tips for your application đŤĄ
Show Your Passion for Events: When you're writing your application, let your love for events shine through! Share any relevant experiences you've had in event operations or customer support. We want to see how your background aligns with our Creator First values.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if you need to highlight specific skills or experiences. We appreciate clarity, especially when it comes to problem-solving skills under pressure!
Tailor Your Application: Make sure to customise your application for this role. Mention specific tools like Zendesk or WhatsApp that youâre familiar with, and how youâve used them in past roles. This shows us youâre ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Easol
â¨Know Your Stuff
Before the interview, dive deep into Easol's platform and its features. Familiarise yourself with their values, especially the 'Creator First' approach. This will not only show your genuine interest but also help you relate your experience in event operations to their specific needs.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues under pressure. Think about times when you had to troubleshoot during live events or manage customer support challenges. Be ready to discuss these scenarios in detail to demonstrate your resourcefulness.
â¨Communicate Clearly
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle a specific situation, so being able to communicate effectively is key. Consider doing mock interviews with friends to refine your delivery.
â¨Be Proactive and Engaged
During the interview, express your enthusiasm for the role and the company. Ask insightful questions about the team dynamics and how they handle urgent operational issues. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to Easol's success.
