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- Tasks: Support the Customer Success team and drive account progress with strong project management.
- Company: Join Easol, a fast-growing tech company revolutionising the Experience Commerce market.
- Benefits: Enjoy flexible working, personal development budget, wellness contributions, and 33 days holiday.
- Other info: Opportunity to progress into a full Customer Success Manager role.
- Why this job: Make a real impact in a dynamic environment while developing your career in customer success.
- Qualifications: Strong project management skills and a proactive problem-solving mindset.
The predicted salary is between 45000 - 55000 £ per year.
Easol is the operating system for the Experience Commerce market. Our ambition is bold - to become the category leader in a $300bn+ space. We power professional experience creators with a fully integrated platform that brings together website, booking engine, payments, sales & marketing tools, operations, and data & insight - all underpinned by AI. Easol enables enterprise creators to streamline, scale and transform their businesses through a single, end-to-end system. Today, we focus on two core verticals: Music, with clients including Coachella, Live Nation and Afro Nation - and Entertainment, with clients including Swingers Crazy Golf and Hijingo. Over the next year, we’ll be deepening our product in each vertical and expanding into new segments. We’re a fast-growing, well-funded business that has doubled in size in 2025, with a clear pathway to do the same again in 2026. A key pillar of our strategy is building AI-centric workflows directly into the platform, transforming how creators design, sell and operate their experiences.
£45,000 - £55,000 a year
This role sits at the core of Easol’s Customer Success function, acting as a key support to drive accounts forward with structure and momentum. You’ll work closely with CSMs to manage onboarding and ongoing projects, owning follow-ups, coordinating stakeholders, and ensuring progress between meetings. Alongside this, you’ll build strong product expertise, becoming a trusted resource for both the team and customers to maximise platform adoption and value. This role is a clear pathway into a full CSM role. You’ll develop a deep understanding of customer goals and challenges, contribute to outcomes like faster time to on-sale and increased adoption, and help turn discussions into actionable plans. Over time, the expectation is to progress from supporting execution to independently owning customer relationships and driving outcomes end-to-end. The role will also own implementations of smaller sized creators.
Responsibilities
- CSM Team Support & Enablement
- Support the CSM team by unblocking issues and driving day-to-day account progress
- Own follow-ups and ensure actions are delivered between meetings
- Help prepare for customer engagements with relevant context and insights
- Project Management & Implementation
- Maintain clear onboarding and project plans for each customer
- Track progress, flag risks early, and keep implementation on track
- Coordinate across teams and customers to ensure accountability and delivery
- Product Expertise & Technical Upskilling
- Build strong knowledge of the Easol platform and best practices
- Act as a go-to for product-related queries within the team
- Support feature adoption and continuously develop technical understanding
- Customer Understanding & Insight
- Understand customer goals, challenges, and success metrics
- Identify opportunities to improve adoption and performance
- Share insights to support better team decisions
- Driving Customer Outcomes
- Support key outcomes: faster time to on-sale, increased adoption, and stronger engagement
- Turn discussions into clear actions and drive execution
- Feedback & Continuous Improvement
- Gather and synthesise customer feedback to identify trends and improvements
- Work with Product and Engineering (via CSMs) to inform platform enhancements
- Identify opportunities to improve onboarding and implementation processes
- Learning & Progression to CSM
- Develop core CSM skills: ownership, proactivity, communication, and commercial awareness
- Progress from supporting execution to independently driving customer outcomes
About You
- Strong project management capability - you plan, prioritise, and manage multiple work streams with clarity and control.
- Highly organised with excellent time management - you consistently deliver on time and keep stakeholders aligned.
- High ownership mindset - you take full accountability and ensure nothing slips.
- Execution-focused with strong attention to detail - you deliver high-quality work with minimal supervision.
- Proven ability to perform in high-pressure, fast-paced, or competitive environments.
- Proactive problem solver - you identify risks early and take action before they escalate.
- Able to operate with pace - you manage competing priorities effectively in a fast-moving environment.
- Clear and effective communicator with strong written and verbal skills.
- Analytical and data-driven - you use data to inform decisions and improve delivery.
- Process and efficiency driven - you leverage tools, AI, and structured workflows to scale output.
- Team-oriented and supportive - you work closely with CSMs and enable their success.
- Customer-aware - you understand the impact of your work on end customers and prioritise accordingly.
- Experience in startup, scale-up, or rapidly changing environments is a plus.
- Basic understanding of e-commerce, web analytics, or digital marketing is advantageous.
- Curious, adaptable, and committed to continuous improvement.
- Bachelor’s degree or equivalent experience.
What you’ll enjoy at Easol
- A high-performing, ambitious team with a strong culture of ownership and collaboration.
- The opportunity to play a direct role in driving company growth.
- A dynamic environment where your ideas and initiatives have real impact.
- Flexible working with a balance of in-office collaboration and autonomy.
- Unique perks including a company-funded "deep week" for focused personal projects.
- Personal development budget, wellness contributions, and 33 days holiday.
Customer Success Associate (CSA) employer: Easol
Contact Detail:
Easol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate (CSA)
✨Tip Number 1
Get to know the company inside out! Research Easol's platform, their clients, and the Experience Commerce market. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of a Customer Success Associate. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows that you’re proactive and keen to join the team at Easol!
We think you need these skills to ace Customer Success Associate (CSA)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Customer Success role shine through. We want to see how excited you are about helping customers and driving their success with our platform!
Tailor Your Experience: Make sure to highlight relevant experiences that align with the responsibilities of the role. We love seeing how your past project management skills or customer engagement experiences can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to follow and gets straight to the heart of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Easol.
How to prepare for a job interview at Easol
✨Know the Company Inside Out
Before your interview, dive deep into Easol's mission, values, and the Experience Commerce market. Familiarise yourself with their clients and how they leverage the platform. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Project Management Skills
Since the role requires strong project management capabilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised, kept stakeholders aligned, and delivered results on time.
✨Demonstrate Customer Awareness
Easol values a customer-aware mindset, so be ready to discuss how you've understood and addressed customer needs in previous roles. Share specific instances where your actions positively impacted customer satisfaction or engagement.
✨Prepare for Technical Questions
As you'll need to build product expertise, brush up on basic e-commerce concepts and any relevant tools or technologies. Be prepared to discuss how you would approach learning about the Easol platform and supporting feature adoption among customers.