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- Tasks: Support the Customer Success team and drive account progress with project management skills.
- Company: Join Easol, a fast-growing tech company revolutionising the Experience Commerce market.
- Benefits: Enjoy flexible working, personal development budget, wellness contributions, and 33 days holiday.
- Other info: Opportunity to progress into a full Customer Success Manager role.
- Why this job: Make a real impact in a dynamic environment while developing your career in customer success.
- Qualifications: Strong project management skills and a proactive problem-solving mindset are essential.
The predicted salary is between 45000 - 55000 £ per year.
Easol is the operating system for the Experience Commerce market. Our ambition is bold - to become the category leader in a $300bn+ space. We power professional experience creators with a fully integrated platform that brings together website, booking engine, payments, sales & marketing tools, operations, and data & insight - all underpinned by AI. Easol enables enterprise creators to streamline, scale and transform their businesses through a single, end-to-end system. Today, we focus on two core verticals: Music, with clients including Coachella, Live Nation and Afro Nation - and Entertainment, with clients including Swingers Crazy Golf and Hijingo. Over the next year, we’ll be deepening our product in each vertical and expanding into new segments. We’re a fast-growing, well-funded business that has doubled in size in 2025, with a clear pathway to do the same again in 2026. A key pillar of our strategy is building AI‑centric workflows directly into the platform, transforming how creators design, sell and operate their experiences.
£45,000 - £55,000 a year
This role sits at the core of Easol’s Customer Success function, acting as a key support to drive accounts forward with structure and momentum. You’ll work closely with CSMs to manage onboarding and ongoing projects, owning follow-ups, coordinating stakeholders, and ensuring progress between meetings. Alongside this, you’ll build strong product expertise, becoming a trusted resource for both the team and customers to maximise platform adoption and value. This role is a clear pathway into a full CSM role. You’ll develop a deep understanding of customer goals and challenges, contribute to outcomes like faster time to on-sale and increased adoption, and help turn discussions into actionable plans. Over time, the expectation is to progress from supporting execution to independently owning customer relationships and driving outcomes end-to-end. The role will also own implementations of smaller sized creators.
Responsibilities
- CSM Team Support & Enablement
- Support the CSM team by unblocking issues and driving day-to-day account progress
- Own follow-ups and ensure actions are delivered between meetings
- Help prepare for customer engagements with relevant context and insights
- Project Management & Implementation
- Maintain clear onboarding and project plans for each customer
- Track progress, flag risks early, and keep implementation on track
- Coordinate across teams and customers to ensure accountability and delivery
- Product Expertise & Technical Upskilling
- Build strong knowledge of the Easol platform and best practices
- Act as a go-to for product-related queries within the team
- Support feature adoption and continuously develop technical understanding
- Customer Understanding & Insight
- Understand customer goals, challenges, and success metrics
- Identify opportunities to improve adoption and performance
- Share insights to support better team decisions
- Driving Customer Outcomes
- Support key outcomes: faster time to on-sale, increased adoption, and stronger engagement
- Turn discussions into clear actions and drive execution
- Feedback & Continuous Improvement
- Gather and synthesise customer feedback to identify trends and improvements
- Work with Product and Engineering (via CSMs) to inform platform enhancements
- Identify opportunities to improve onboarding and implementation processes
- Learning & Progression to CSM
- Develop core CSM skills: ownership, proactivity, communication, and commercial awareness
- Progress from supporting execution to independently driving customer outcomes
About You
- Strong project management capability - you plan, prioritise, and manage multiple work streams with clarity and control.
- Highly organised with excellent time management - you consistently deliver on time and keep stakeholders aligned.
- High ownership mindset - you take full accountability and ensure nothing slips.
- Execution-focused with strong attention to detail - you deliver high-quality work with minimal supervision.
- Proven ability to perform in high-pressure, fast-paced, or competitive environments.
- Proactive problem solver - you identify risks early and take action before they escalate.
- Able to operate with pace - you manage competing priorities effectively in a fast-moving environment.
- Clear and effective communicator with strong written and verbal skills.
- Analytical and data-driven - you use data to inform decisions and improve delivery.
- Process and efficiency driven - you leverage tools, AI, and structured workflows to scale output.
- Team-oriented and supportive - you work closely with CSMs and enable their success.
- Customer-aware - you understand the impact of your work on end customers and prioritise accordingly.
- Experience in startup, scale‑up, or rapidly changing environments is a plus.
- Basic understanding of e‑commerce, web analytics, or digital marketing is advantageous.
- Curious, adaptable, and committed to continuous improvement.
- Bachelor’s degree or equivalent experience.
What you’ll enjoy at Easol
- A high‑performing, ambitious team with a strong culture of ownership and collaboration.
- The opportunity to play a direct role in driving company growth.
- A dynamic environment where your ideas and initiatives have real impact.
- Flexible working with a balance of in‑office collaboration and autonomy.
- Unique perks including a company‑funded deep week for focused personal projects.
- Personal development budget, wellness contributions, and 33 days holiday.
Customer Success Associate (CSA) in London employer: Easol Trading Limited
Contact Detail:
Easol Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate (CSA) in London
✨Tip Number 1
Get to know the company inside out! Research Easol's platform, its clients, and the Experience Commerce market. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how your skills can directly impact customer success at Easol. Show them you’re not just another candidate, but someone who can drive real outcomes.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Associate (CSA) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Associate role. Highlight your project management skills and any relevant experience in customer-facing roles. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love proactive problem solvers who can identify risks early and take action. Let us know how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate effective communicators who can convey their ideas without fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Easol Trading Limited
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Easol's platform and its features. Familiarise yourself with how it benefits customers in the Experience Commerce market. This will not only show your enthusiasm but also help you answer questions about product adoption and customer success.
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience. Think of specific examples where you've successfully managed multiple tasks or projects simultaneously. Highlight your organisational skills and how you keep stakeholders aligned, as these are crucial for the Customer Success Associate role.
✨Demonstrate Your Problem-Solving Ability
Easol values proactive problem solvers. Come ready with examples of challenges you've faced in previous roles and how you tackled them. Emphasise your ability to identify risks early and take action, which is key to driving customer outcomes effectively.
✨Understand Customer Needs
Research common challenges faced by customers in the Experience Commerce space. Be ready to discuss how you would approach understanding customer goals and success metrics. This will show that you're not just focused on execution but also on delivering real value to customers.