Internal Applied AI Lead

Easol is the agentic AI operating system for the Experience Commerce market. Our ambition is bold: to become the category leader in a $300bn+ space. We power professional experience creators with a fully integrated agentic platform that brings together website, booking engine, payments, sales & marketing tools, operations, and data & insight - all underpinned by an AI-powered digital workforce. Easol enables enterprise creators to streamline, scale and transform their businesses through a single, end-to-end system. Today, we focus on three core verticals: Music, Entertainment, and Adventure & Travel, with clients including Coachella, Live Nation, Afro Nation, Swingers Crazy Golf and Hijingo.

We’re looking for an Internal Applied AI Lead to drive Easol to becoming an AI-centric business in 2026. This is a high-visibility, individual contributor role within the CEO Office, working closely with leaders across the company, and will be crucial to Easol’s growth plans. You’ll shape how Easol operates internally in the age of intelligent systems. Your mission is to make Easol’s teams materially more productive by embedding AI into everyday workflows - speeding up core work, reducing friction, and enabling new capabilities that weren’t feasible before.

Key Responsibilities:

• Partner with functions to map current workflows, identify friction, and re-imagine “AI-first” operating models; prioritise high-impact opportunities based on feasibility, and measure results.
• Build and ship AI-enabled workflows and automations end-to-end (from discovery and prototyping through to production rollout).
• Orchestrate third-party tools and internal systems to build reliable multi-step workflows (e.g. across CRM, support tooling, knowledge base, analytics, internal data), using APIs and coding where required.
• Build agentic / multi-step workflows with appropriate guardrails, observability, and cost controls to ensure quality, safety, and scalability.
• Create reusable patterns (templates, playbooks, standards) so successful solutions can be replicated across teams rather than remaining one-offs.
• Drive adoption through onboarding, training, and lightweight change management so new workflows become the default way teams operate.
• Build internal capability: establish a “build culture” so teams can self-serve on less technical AI workflows.
• Stay current on applied AI and workflow automation, translating what’s new into pragmatic improvements for Easol.

To Succeed in this Role:

• Technical builder mindset (tools-first, code-capable): You can design and ship workflows using modern AI and automation tools, and you’re comfortable going beyond “out of the box” (APIs, integrations, scripting) to make solutions reliable and scalable.
• Commercial judgement: You can spot where AI will create meaningful impact (time saved, quality improvements, revenue impact, risk reduction).
• Operator who thrives cross-functionally: You build trust quickly, work well with a wide range of teams and seniorities, and can translate between “what the business needs” and “what a system can do”.
• Outcome-obsessed and pragmatic: You care about shipping improvements that stick - not AI for AI’s sake.
• Structured problem solver: You can break messy workflows into clear steps, define success metrics, and run a pipeline from discovery and prototype to rollout and refinement.

What You'll Enjoy About Easol:

• You will have real visibility of what's happening in the business.
• We empower our team to share their ideas - no egos here!
• You have access to our incredible perks, such as a company-funded "deep week".
• In addition to that, we offer a monthly contribution towards a gym membership and your mobile phone contract, an annual personal development budget, support to choose your own equipment and a lot more.
• You’ll have 33 days of holidays, inclusive of public holidays.
• Employees of all backgrounds and physical abilities will be supported by us in every way possible to thrive.