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- Tasks: Manage accounts in the education sector, ensuring customer satisfaction and project delivery.
- Company: Join a dynamic team focused on enhancing educational services.
- Benefits: Competitive salary, commission opportunities, and professional development.
- Why this job: Make a real difference in schools while growing your career.
- Qualifications: Experience in account management and knowledge of school infrastructures required.
- Other info: Collaborative environment with opportunities for career advancement.
The predicted salary is between 32000 - 38000 £ per year.
Job Specification: Account Manager - Education Sector
Salary Range: £32,000 - £38,000 + commission. Range based on experience.
Position Overview: We are looking for a dedicated and proactive Account Manager to join our team with a focus on the education sector. The ideal candidate will have strong communication skills, an understanding of school network infrastructures, and a commitment to maintaining and promoting DfE Digital Standards. This role requires regular customer interactions, project management, and collaboration with technical teams to ensure the seamless delivery of our services and solutions to schools.
Key Responsibilities:
- Customer Communication and Satisfaction: Conduct regular customer communication and satisfaction meetings, including monthly Teams calls scheduled for one hour. Build and maintain strong relationships with key stakeholders in schools, ensuring their needs and feedback are promptly addressed.
- Infrastructure Knowledge: The ideal candidate would possess knowledge of school infrastructure to effectively understand customer needs and provide relevant solutions. Keep updated logs on staff, important contacts, project dates, and other critical information.
- Service and License Management: Maintain a thorough understanding of our services and licenses offered to educational institutions. Ensure all service offerings and quotes align with DfE Digital Standards, regularly discussing their importance with customers.
- Standards and Compliance: Uphold DfE Digital Standards and engage with customers to emphasize their significance. Review and validate all purchasing quotes to ensure compliance with these standards.
- Commission-Based Sales: Manage sales and renewals of services, earning commissions based solely on new and renewed services. Collaborate with technical or administrative teams to scope and execute technical aspects of services like broadband while documenting procedures for these tasks.
- Project Management: Oversee and manage projects, ensuring timely communication with customers about progress. Work closely with technical teams to scope and execute work efficiently and effectively.
- Collaboration and Teamwork: Partner with technical consultants on larger projects, providing necessary support and coordination. Ensure seamless collaboration between Account Managers and technical teams to enhance service delivery and customer satisfaction.
Qualifications:
- Experience in account management within the education sector or a related field.
- Strong understanding of school infrastructures and DfE Digital Standards.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
- Proficiency in using communication and project management tools (e.g., Microsoft Teams, CRM systems).
- Self-motivated with a results-driven approach and a commitment to customer satisfaction.
- Ability to work collaboratively with technical and administrative teams.
Compensation: Competitive base salary with commission based on new and renewed services. Opportunities for professional development and career advancement within the company.
IT Account Manager in Northampton employer: easipc Services Ltd
Contact Detail:
easipc Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Account Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an IT Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of school infrastructures and DfE Digital Standards. We want you to be able to speak confidently about how you can meet customer needs and ensure compliance with these standards.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss past projects where you successfully managed timelines and collaborated with technical teams. This will demonstrate your ability to oversee projects effectively, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace IT Account Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in account management and any knowledge of school infrastructures. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about working in the education sector. Let us know how you can help schools meet their needs.
Showcase Relevant Experience: When filling out your application, be sure to mention any previous roles that involved customer communication or project management. We love seeing how you've successfully managed relationships and projects in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at easipc Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of school network infrastructures and DfE Digital Standards. Being able to discuss these topics confidently will show that you're serious about the role and understand the needs of the education sector.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to simulate a customer meeting with a friend or family member to get comfortable discussing how you would address their needs and feedback.
✨Showcase Your Project Management Experience
Be ready to share specific examples of projects you've managed in the past. Highlight how you communicated progress to stakeholders and collaborated with technical teams to ensure successful outcomes. This will demonstrate your ability to handle the responsibilities of the role.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their current projects, team dynamics, or how they uphold DfE Digital Standards. It shows your interest in the company and helps you gauge if it's the right fit for you.
